Chris Hernandez Sotelo
San Jose,USA
Summary
Ability to maintain exceptional customer service. Skilled in mentoring and coaching team members, delegating tasks, and managing daily operations. Problem-solving as well as a strong work ethic and commitment. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
San Jose, CA
11.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular security patrols to identify and address potential hazards or security breaches.
- Provided excellent customer service while interacting with staff, visitors, and contractors on-site daily.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained detailed incident reports and logs for accurate record-keeping and analysis of security events.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Monitored lobby area to ensure cleanliness and organization, enhancing overall guest experience.
CASHIER
world wraps
San Jose, CA
09.2023 - 12.2023
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Greeted and informed customers of products, fostering positive store experiences.
- Operated the POS system efficiently to ensure accurate transactions.
TEAM LEADER
great america
santa clara, CA
06.2022 - 01.2023
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Mentored junior staff by providing advice on how to handle challenging situations effectively.
- Provided guidance to the team on best practices for completing tasks efficiently and accurately.
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
MANAGER
starbucks
cupertino, CA
08.2021 - 03.2022
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Communicated plans and actions to meet departmental goals.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
CASHIER
pizza hut
sunnyvale, CA
10.2019 - 04.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
Education
HIGH SCHOOL DIPLOMA -
Fremont High School
sunnyvale, CA06.2021
Skills
- Customer Service
- Problem Solving
- Quick thinking
- Multitasking
- Organizing
- Following Orders
- CCTV monitoring
- Time management skills
- Clear communication
- Conflict resolution
- Staff training
- ID verification
- Daily reporting
- Reports and documents
Certification
- Alcohol license
- Food handler certification
LANGUAGES
Spanish
Conversational
Timeline
Security Officer
Allied Universal Security Services
11.2025 - Current
CASHIER
world wraps
09.2023 - 12.2023
TEAM LEADER
great america
06.2022 - 01.2023
MANAGER
starbucks
08.2021 - 03.2022
CASHIER
pizza hut
10.2019 - 04.2020
HIGH SCHOOL DIPLOMA -
Fremont High School