Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Extra Mile Award, Superior Award, and Meritourous Honor Award
Languages
Timeline
Generic
GUADALUPE PINON

GUADALUPE PINON

Sandy,United States

Summary

Accomplished federal and administrative professional with over 30 years supporting U.S. government operations, information systems, and communications. Expertise in compliance, records management, customer service, HR support, and technology coordination enhances organizational efficiency. Experience in high-volume and regulated environments showcases adaptability and effectiveness in achieving objectives.

Overview

4
4
Languages
1
1
Certification
55
55
years of professional experience

Work History

Information & Communications Officer (Multiple Roles)

U.S. Department of State — Foreign Service
06.1983 - 11.2010
  • Managed information systems, communications infrastructure, and administrative processes to support U.S. diplomatic missions worldwide.
  • Maintained official records, reports, and documentation in accordance with Department of State and federal records management requirements.
  • Delivered technical and administrative support to senior staff and mission leadership, enhancing operational effectiveness.
  • Coordinated with domestic and international stakeholders to ensure seamless continuity of operations.
  • Ensured compliance with federal security, privacy, and information governance policies.
  • Length of Service: 28 Years
  • Hours: 40+ per week
  • Roles included: Support Communications Officer, Communications Programs Officer, Information Systems Officer, Information Management Officer

Communications Specialist / Optical Instrumentation Specialist

United States Air Force
06.1971 - 06.1982
  • Facilitated communications systems and technical operations in mission-critical environments to uphold mission integrity.
  • Ensured operational readiness by maintaining and monitoring equipment performance.
  • Adhered to military and federal compliance, security, and documentation standards to safeguard operational integrity.
  • Length of Service: 11 Years
  • Hours: 40+ per week

Security Officer

GardaWorld
02.2024 - Current
  • Provided security and administrative support at corporate and government facilities to ensure safety and compliance.
  • Maintained detailed activity logs, reports, and incident documentation to facilitate effective incident response and reporting.
  • Served as professional point of contact for staff, visitors, and management, enhancing communication and security awareness.
  • Worked a full-time schedule of 40 hours per week to ensure consistent support.

HR/Communications Partner - Tier 3

AMAZON
01.2022 - 04.2023

HR/Communications Partner/Translater

Provided Operations AMAZONN welcoming Information to newly arrived Associates.

Assisted the senior HR associates in translating (vocal & written between English and Spanish) services to the New Associates.

Assisted supervisors and managers in special projects that dealt with Associates in new training methods and personal working issues.

Operations Associate (Tier 1), Operations & HR Associate (Tier 3)

Amazon
01.2019 - 01.2021
  • Coordinated vendor returns and dispatched tractor trailers to fulfillment centers, ensuring efficient logistics across nationwide operations.
  • Supported logistics operations, facilitating accurate and timely inventory movement to meet operational demands.
  • Acted as ESL HR Partner, assisted employees with benefits, leave requests, and HR inquiries.
  • Liaised between employees and HR leadership to ensure policy compliance and foster effective communication.
  • Hours: 40+ per week

Operations Associate (Tier 1), Operations & HR Associate (Tier 3)

Amazon
01.2019 - 01.2021
  • Coordinated vendor returns and dispatched tractor trailers to fulfillment centers, enhancing nationwide logistics efficiency.
  • Supported logistics operations, ensuring accurate and timely inventory movement to meet operational demands.
  • Acted as ESL HR Partner, assisting employees with benefits, leave requests, and HR inquiries.
  • Liaised between employees and HR leadership, facilitating policy compliance and effective communication.
  • Hours: 40+ per week

English Instructor

Euroidiomas English Institute
01.2014 - 01.2019
  • Delivered English instruction to adult professionals, university students, and high school students, enhancing language proficiency and communication skills.
  • Developed customized curricula for corporate and individual clients, aligning educational goals with specific learning needs.
  • Maintained instructional records and student progress documentation.
  • Hours: 30–40 per week

Non-Immigrant Visa (NIV) Consular Clerk & Cashier

U.S. Embassy
01.2011 - 01.2012
  • Processed high volumes of non-immigrant visa applications, ensuring compliance with U.S. immigration law and Department of State procedures to facilitate timely adjudication.
  • Handled cash transactions, reconciled daily deposits, and ensured financial accountability.
  • Handled cash transactions and reconciled daily deposits, ensuring financial accuracy and accountability in all transactions.
  • Maintained confidentiality and accuracy of sensitive information in a highly regulated environment, supporting overall integrity of immigration processes.
  • Hours: 40 per week

Education

Associate Degree - Information Technology

U.S. Foreign Service Institute (FSI)
Alexandria, VA

No Degree - Communications Coursework

University of Texas at El Paso
El Paso

Skills

  • Office management
  • Records management
  • Employee Relations
  • Information Governance
  • Information management
  • Information systems
  • Customer Service & Public Interaction
  • Process coordination
  • Microsoft Office

Accomplishments

  • Supervised team of 8 Foreign Service National staff members in the Information Technology Section of the Tbilisi American Embassy.

Certification

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Windows XP Administrator

Extra Mile Award, Superior Award, and Meritourous Honor Award

Presented for exceptional outstanding work withing the Information Technology Section of USEmbassy Tbilisi, Republic of Georgia. Additional, provided on-hands technical instruction to both American Foreign Service and Foreign Service Nationals in how to utilize the computers assigned to them within the embassy confines.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Dutch
Limited Working

Timeline

Security Officer

GardaWorld
02.2024 - Current

HR/Communications Partner - Tier 3

AMAZON
01.2022 - 04.2023

Operations Associate (Tier 1), Operations & HR Associate (Tier 3)

Amazon
01.2019 - 01.2021

Operations Associate (Tier 1), Operations & HR Associate (Tier 3)

Amazon
01.2019 - 01.2021

English Instructor

Euroidiomas English Institute
01.2014 - 01.2019

Non-Immigrant Visa (NIV) Consular Clerk & Cashier

U.S. Embassy
01.2011 - 01.2012

Information & Communications Officer (Multiple Roles)

U.S. Department of State — Foreign Service
06.1983 - 11.2010

Communications Specialist / Optical Instrumentation Specialist

United States Air Force
06.1971 - 06.1982

No Degree - Communications Coursework

University of Texas at El Paso

Associate Degree - Information Technology

U.S. Foreign Service Institute (FSI)