Guadalupe Puente
Garland
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Reading Tutor
Amplify
Garland
12.2024 - 04.2025
- Taught lessons curated for students who need extra time to learn reading skills outside of school.
- Monitored students progress throughout the week.
- Curated lessons for each student in order to ensure they reach their learning goals.
Medical Transcriptionist
ScribeAmericaLLC
Garland
12.2021 - 06.2024
- Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Reviewed diagnostic and procedural terminology for accuracy.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Transferred transcribed materials into electronic health records system.
- Maintained high accuracy rate on daily production of completed reviews.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Ensured proper formatting of transcribed documents according to hospital standards.
Veterinary Receptionist
Club Hill Animal Clinic
Garland
02.2023 - 04.2023
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Straightened up waiting room to maintain neat and organized space.
- Completed relevant insurance and other claim forms.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
Customer Service Representative
Chewy.com
Garland
10.2020 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Associate of Science - Biomedical Engineering
Richland College
Dallas, TX08-2019
Skills
- Fast typing
- Organized
- Fast learner
- Time management
- Teamwork
- People oriented
- Medical terminology
- Quality control
- Effective communication
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Reading Tutor
Amplify
12.2024 - 04.2025
Veterinary Receptionist
Club Hill Animal Clinic
02.2023 - 04.2023
Medical Transcriptionist
ScribeAmericaLLC
12.2021 - 06.2024
Customer Service Representative
Chewy.com
10.2020 - 05.2021
Associate of Science - Biomedical Engineering
Richland College