Guadalupe Quiroz
Ross Dress for Less
DALLAS,TX
12
years of professional experience
Detail- oriented administrative professional with experience in medical office administration, insurance verification, billing support, data entry, scheduling, and retail operations. Demonstrated ability to maintain accurate records, review documentation. coordinate multiple priorities, and communicate effectively with patients, insurance representatives, and cross-functional teams. Familiar with no surprise act and its role in protecting patients from unexpected medical bills. Recognized for strong organizational skills, accuracy, professionalism, and commitment to providing exceptional service. Eager to contribute these skills in a role focused on payment, coordination, case management, and regulatory compliance.
Work History
Stock Associate
9 Months- Received and organized incoming stock to maintain efficient inventory flow.
- Collaborated with team members to meet daily stocking goals effectively.
- Assisted with merchandise placement and visual presentation standards.
- Operated stockroom equipment, ensuring compliance with safety protocols.
Medical Office Assistant
1 Year 4 Months- Coordinated patient scheduling, improving appointment flow and maximizing office efficiency.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and confidentiality.
- Assisted in triaging patient inquiries, enhancing communication between staff and families.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Arbitration Award Specialist
1 Year 2 Months- Developed and implemented process improvements to enhance operational efficiency.
- Conducted data analysis to support decision-making and optimize resource allocation.
- Professional communication
- Administrative and record keeping
- Strong attention to detail
- Reviewing records and databases
Cashier / Drive up / Fulfillment Associate
3 Years 10 Months- Processed transactions accurately using POS systems and cash registers.
- Maintained clean and organized checkout areas to enhance customer experience.
- Fulfilled online orders with high degree of accuracy and efficiency.
- Assisted with merchandise returns, returns, and daily operational tasks.
Education
High School Diploma
Skills
Administrative support
Insurance Verification
Billing support
Managed records
Document preparation & proofreading
Calendar & schedule coordination
Microsoft word
Excel & outlook
Customer Service
Attention to detail
Knowledge of the no act surprise
Familiarity with insurance claims & payment process
Timeline
Stock Associate
Ross Dress for Less
11.2025 - CurrentRead More
Medical Office Assistant
Md Kids Pediatrics
03.2022 - 07.2023Read More
Arbitration Award Specialist
United Management Organization
08.2019 - 10.2020Read More
Cashier / Drive up / Fulfillment Associate
Target
08.2014 - 06.2018Read More
Sunset High School
High School Diploma
Read More