Guadalupe Rivera
San Diego,CA
Summary
Dedicated phlebotomist known for strong venipuncture skills and adherence to quality standards. Proven ability to enhance operational efficiency and patient experiences in fast-paced environments, leveraging effective communication and teamwork.
Detail-oriented phlebotomist with 15 years of experience in venipuncture, specimen handling, and patient care. Committed to HIPAA compliance and enhancing patient experiences through effective communication.
Experienced phlebotomist and certified medical assistant with a proven track record in maintaining accurate records and adhering to quality control standards. Skilled in patient care and specimen processing, ready to support healthcare teams in delivering exceptional patient outcomes.
Overview
25
25
years of professional experience
Work History
Phlebotomist/Certified Medical Assistant
La Jolla IVF
La Jolla, CA 92037
03.2008 - 09.2023
- Detailed-oriented phlebotomist with over 15 years of experience blood collection and specimen handling.
- Proficient venipunctures, capillary draws, UA, and specialized draw kits.
- Processed specimens for laboratory analysis, adhering to strict protocols, quality standards, and adaptable to work in a fast pace environment.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Utilize standard procedures by labeling transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Processed specimens for laboratory analysis, adhering to strict protocols and quality standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Maintained accurate records of patient, and specimen handling in electronic health systems.
- Trained new staff on phlebotomy procedures and best practices to ensure compliance with regulations.
- Strong communications with healthcare team and adhered to strict protocols for processing, packing, and transporting various types of specimen.
- Maintain sterile techniques to ensure patient and employees safety.
- Implemented improved inventory management processes for blood collection supplies, enhancing efficiency.
- Collaborated with healthcare teams to coordinate patient care and optimize workflow in clinical settings.
- Monitored equipment functionality and performed routine maintenance to uphold operational readiness.
Pharmacy Technician
La Jolla Discount Pharmacy
La Jolla, CA
07.2000 - 03.2008
- Processed and filled prescriptions accurately to ensure patient safety.
- Assisted pharmacists in managing inventory levels, enhancing stock availability.
- Implemented workflow improvements, increasing efficiency in prescription processing times.
- Monitored expiration dates and maintained proper storage conditions for medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collaborated with healthcare professionals to resolve prescription issues promptly.
- Supported insurance claim processing, facilitating smoother patient transactions.
Customer Service Manager
Walmart
710 Dennery Road
03.1999 - 04.2000
- Assisted in developing customer service policies and procedures to enhance team efficiency.
- Trained new staff on company systems and procedures for optimal performance.
- Resolved escalated customer complaints with a focus on positive outcomes and retention.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Education
CPC Billing And Coding - Medical Technology
SDSU/ED2GO Online
San Diego, CA01.2026
Electrocardiogram Tech. - Medical
Phlebotomy Training Specialist
National City, CA07.2024
CNA License - Medical Technology
Healthcare Science Academy
Chula Vista, CA01.2024
CPT 1 - Medical
Phlebotomy Training Specialist
National City, CA10.2023
Medical Assistant/ Clinical/ Administrative - Medical
Sweetwater District
San Ysidro, CA12.2015
CPT 1 - Medical Technology
Multiskilled Medical Certification Institute
San Diego, CA01.2009
CA Pharmacy Board Tech Lic.00382340 - Medical Technology
Imperial Beach Adult School
Imperial Beach CA 12.2007
Patient Care Assistant Tech PCAT - Medical Technology
Maria College
Kearny Mesa CA09.2003
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- Capillary puncture
- Infection control
- Quality control
- Paperwork processing
- Recording data
- Patient preparation
- Quality control guidelines
- Sample storage
- Medical records management
- Health education
- Medical office administration
- Medical testing
- Diagnostic testing
Languages
Spanish
Timeline
Phlebotomist/Certified Medical Assistant
La Jolla IVF
03.2008 - 09.2023
Pharmacy Technician
La Jolla Discount Pharmacy
07.2000 - 03.2008
Customer Service Manager
Walmart
03.1999 - 04.2000
CPC Billing And Coding - Medical Technology
SDSU/ED2GO Online
Electrocardiogram Tech. - Medical
Phlebotomy Training Specialist
CNA License - Medical Technology
Healthcare Science Academy
CPT 1 - Medical
Phlebotomy Training Specialist
Medical Assistant/ Clinical/ Administrative - Medical
Sweetwater District
CPT 1 - Medical Technology
Multiskilled Medical Certification Institute
CA Pharmacy Board Tech Lic.00382340 - Medical Technology
Imperial Beach Adult School
Patient Care Assistant Tech PCAT - Medical Technology
Maria College