Guadalupe Robles
Portland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Mezcaluna
2022.09 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Beauty Advisor
Ulta
2021.01 - 2022.01
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Milwaukie High School
Milwaukie, OR06.2021
Skills
- Warm and Friendly
- Natural Leadership
- Cash Handling
- Guest Satisfaction
- Merchandise Receiving and Handling
- Merchandising and Display
- Loyalty Promotion
- Team Cooperation
- Suggestive Selling
- POS System Operations
- Time Management
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
Mezcaluna
2022.09 - Current
Beauty Advisor
Ulta
2021.01 - 2022.01
High School Diploma -
Milwaukie High School