Guadalupe Rodriguez
Des Moines,IA
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
11
11
years of professional experience
Work History
Office Manager
Des Moines Public Schools
08.2025 - Current
- Oversaw daily office operations, ensuring efficient workflow and adherence to school policies.
- Coordinated scheduling for staff meetings, optimizing time management and resource allocation.
- Managed budgets for departmental expenses, enhancing financial accountability and transparency.
- Developed and implemented office procedures, improving operational efficiency across multiple functions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Balloon Bliss- Business Founder/Owner
Self employed
04.2022 - Current
- Manage client communication from beginning to end.
- Digitally create, design, and execute client vision and requests
- Identified potential partnerships to expand the reach of the business
- Responded promptly to customer inquiries or complaints regarding products or services.
Paraeducator
Carlisle Elementary School
09.2024 - 08.2025
- Providing additional assistance and help in the classroom.
- Providing instructional assistance.
- Working with licensed educators to assist students and teachers.
- Assisting with classroom and lunchtime management.
- Helping with accommodations.
- Assisting with adaptive devices or health needs.
Customer Care Representative
Primary Health Care
01.2023 - 09.2024
- Handling customer inquiries, both telephonically and by email, courteously and professionally.
- Understanding and interpreting health plan benefits and determining patient eligibility.
- Assisting patients with appointment scheduling and prescription refills.
- Managing and resolving customer complaints and escalating complex issues to the appropriate department.
- Working closely with healthcare providers to ensure seamless patient care and service.
- Educating patients about health programs and preventative care.
WIC- Front Desk Receptionist
WIC
08.2015 - 03.2016
- Provided excellent customer service, which included answering phones,issuing WIC checks, providing translations as needed
- Fully knowledgeable of the WIC program.
Education
High School -
East High School
01-2012
Skills
- Bilingual in Spanish and English
- Attention to detail
- Time management
- Organization and Proactive Planning
- Level-Headed
- Classroom support
- Office support
- Customer service
- Office administration
- Organizational skills
- Office management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Des Moines Public Schools
08.2025 - Current
Paraeducator
Carlisle Elementary School
09.2024 - 08.2025
Customer Care Representative
Primary Health Care
01.2023 - 09.2024
Balloon Bliss- Business Founder/Owner
Self employed
04.2022 - Current
WIC- Front Desk Receptionist
WIC
08.2015 - 03.2016
High School -
East High School