Guadalupe Rojas
11161 Francisco Pl,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Client Relationship Consultant 4
US Bank National Association
Riverside, CA
04.2017 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates
- Conducted cash audits to ensure accuracy and compliance.
- Coordinated currency shipments.
- Managed cash orders.
Accessory Manager
Forever 21
Riverside
10.2012 - 02.2017
- Organized special events within the store to attract customers and promote accessory products.
- Trained new employees on store policies, procedures, and product knowledge, ensuring quick integration into the team.
- Established a positive work environment by fostering open communication and encouraging teamwork among staff members.
- Streamlined operations by identifying inefficiencies in processes, resulting in increased productivity and reduced expenses.
Education
High School Diploma -
La Sierra High School
Riverside, CASkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Goal setting
- Time management
- Client engagement
- Bilingual: Fluent Spanish speaker
- 50 wpm/10 key
- Computer program: Windows word, PowerPoint, Excel and Windows Office
Accomplishments
- Currently in the leadership program.
- Graded extraordinary for past years review.
Timeline
Client Relationship Consultant 4
US Bank National Association
04.2017 - Current
Accessory Manager
Forever 21
10.2012 - 02.2017
High School Diploma -
La Sierra High School