Guadalupe Ruiz
Shorewood,IL
Summary
Highly motivated and professional Office Manager with over 6 years of experience in providing exceptional customer service. Proven ability to manage vendor relationships, including cross training.
Overview
8
8
years of professional experience
Work History
Logistics Dispatcher
Aria
03.2025 - Current
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 29 drivers to accomplish daily delivery requirements.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
Office Manager
Mufflers R Us
01.2020 - Current
- Calculate and process payroll for 10 employees on a weekly basis; process monthly expenses into bookkeeping records; prepare financial reports such as balance sheets, income statements and statement of cash flow. Complete daily cash deposits; provide customers with invoices and warranties; order parts for each specific jobs daily; schedule and make payments of all utility bills. Provide general administrative support including answering phones, emailing reports and memos. Utilize company reports to analyze sales, gross profit and inventory activity. Improved inventory reliability by over 60% by establishing new guidelines. Finalize all sales and expenses at the end of the month and annually. Prep for all employment and corporate taxes.
Transportation Dispatcher
HomeDeliveryLink
05.2018 - 01.2020
- Receive and process customer’s orders; monitor drivers progress and update customers on their shipment status; handled 40-60 inbound calls per day; provided exceptional customer service and resolved customer complaints in a timely manner. Managed all returns and damaged orders; managed all IN-HOME DAMAGE claims. Communicated with drivers and customers with scheduled time frame for deliveries. Updated company website after each delivery; inspected all furniture prior to going out for delivery. Worked collaboratively with other departments to ensure excellent customer service.
Education
High School Diploma - undefined
Tinley Park High School
Tinley Park, IL05.2012
Skills
- Strong written and verbal communication skills to produce reports, assign tasks, accept instructions, etc
- Ability to build good rapport and own relationships with multiple vendors
- Highly organized individual with attention to detail
- Bilingual and fluent in Spanish
- Flexibility and the ability to adapt and multi-task in order to meet deadlines
- Strong interpersonal skills to interact positively with all employees and vendors
- Proven leadership ability to manage challenges and oversee employees
- Ability to interview and hire staff Including completing all onboarding tasks
- Documentation and paperwork
- Logistical operations
- Transportation management
- Telephone etiquette
- Route planning
- Trucking dispatching
- Call center environments
- Dispatch of drivers
Accomplishments
- Promoted to Dispatcher within 4 months of hire as a result of handling and resolving a high-stress case effectively.
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
Languages
Spanish
Native or Bilingual
Timeline
Logistics Dispatcher
Aria
03.2025 - Current
Office Manager
Mufflers R Us
01.2020 - Current
Transportation Dispatcher
HomeDeliveryLink
05.2018 - 01.2020
High School Diploma - undefined
Tinley Park High School