Guadalupe Sanchez
Peoria ,AZ
Summary
Dynamic Senior Acute Pharmacy Technician at Banner University Medical Center with a proven track record in medication history accuracy and patient safety. Expert in coordinating pharmacy operations and enhancing workflow efficiency. Strong communicator and critical thinker, adept at mentoring staff and implementing technology systems to optimize medication management.
Overview
18
18
years of professional experience
Work History
Senior Acute Pharmacy Technician
Banner University Medical Center
Phoenix, AZ
09.2023 - Current
- Developed and implemented medication history expertise in the steps involved in gathering, verifying, and reconciling medication information.
- Collaborate with the PI Project Meeting, which has 18 participants, to improve the importance of completing medication histories in a timely manner and with accuracy.
- Provide mentorship and functional guidance to new medication history technicians, including how to open FirstNet, MPTL, and sign in to the system.
- The ability to identify critical thinking for potential medication-related issues, specialty medications, and non-formulary medications, and to problem-solve effectively.
- Comprehensive curriculum training to cover essential topics for effective patient interview techniques to get the "best possible" medication histories, using open-ended questions, confirming details like dose and frequency, and exploring PRN medications.
Recognizing and resolving discrepancies between medication lists from different sources.
- Medication adherence assessment and improvement strategies.
When documenting and communicating during transitions of care with the page tool and teams. - Verified the accuracy of patients' own prescription bottles before they were dispensed to the patient, including the dispensed date, the patient's name on the bottle, the quantity, and the name of the pharmacy that dispensed it.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Gather accurate information from the Prescription Monitoring Program for controlled substances medications.
- Organized a workflow for easily accessible information for patients taking prescription methadone, when documenting and adding ad hoc notes for the physician when ordering medications.
- Flagged potential side effects and allergies after reconciling medication completed by other staff by paging the admitting physician.
- Organized work areas so that everything was easily accessible when needed.
Acute Medication History Pharmacy Technician
Banner University Medical Center
Phoenix, AZ
07.2022 - 09.2023
- Conducted interviews with patients and families using open-ended questions to gather detailed medication histories, including duration, indication, last dose, and adverse reactions to allergies or negative side effects.
- Compared home medication lists, referencing information from different sources to ensure accuracy by eliminating discrepancies and omission errors.
- Verified MPTL (Multiple Patient Tracking List) for physician medication history requests to maintain compliance priorities.
- Collaborated with pharmacy staff and healthcare professionals to improve patient treatment regimens.
- Identified whether the patient adhered to or did not adhere to taking the medication as prescribed.
- Completed documenting the patient medication history, then paging the admitting physician to review the medication history and ad hoc notes.
Acute Pharmacy Technician
Banner University Medical Center
Phoenix, AZ
10.2018 - 07.2022
- Ensured accurate loading and replenishment of medications in Pyxis machines to enhance operational efficiency.
- Monitored inventory levels, removing expired products to maintain optimal stock availability.
- Collaborated with pharmacists to resolve discrepancies, ensuring uninterrupted access to medications.
- Educated new pharmacy technicians on effective delivery methods and Pyxis operational procedures.
- Implemented safety checks using Pharmacy Keeper to uphold regulatory compliance standards.
- Reviewed patient medical records for billing accuracy during Acute Charge Audit.
- Partnered with Acute Controlled Substance Pharmacy Technician to document controlled substances for DEA 41 form disposal.
Lead Pharmacy Technician
Fry's Food And Drug store 10
Glendale, AZ
01.2013 - 01.2017
- Directed training for new pharmacy technicians and ensure regulatory compliance.
- Oversaw daily workflows for accurate prescription processing and efficient medication dispensing.
- Managed medication inventory by ordering supplies and ensuring compliance with Peyton and Cardinal.
- Conducted audits with management to maintain operational standards across all workflows.
- Monitored expiration dates monthly to prevent dispensing outdated products, facilitating reimbursements.
- Verified inventory records quarterly for financial accuracy with Pharmacist Manager and Kroger Staff Manager.
- Scheduled employee shifts to maximize workforce efficiency during pharmacy hours from 08:00 to 21:00.
- Ensured optimal staffing levels for both full-time and part-time employees during pharmacy operations.
Pharmacy Technician
Fry's Food And Drug store 10
Phoenix, AZ
06.2007 - 01.2013
- Accurately inputted prescription data into pharmacy system, ensuring high precision.
- Verified insurance coverage and resolved billing discrepancies for specialty and diabetes medications.
- Counted tablets, capsules, and liquids to maintain adherence to prescribed dosages.
- Managed prescription transfers and efficiently processed e-prescriptions from healthcare providers.
- Delivered exceptional customer service, assisting patients with prescription pick-up and addressing medication inquiries.
Education
Certified Pharmacy Technician - Pharmacy Technician
Arizona College
Glendale, AZ05.2007
Some College (No Degree) - Computer Science
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Operational efficiency and safety
- Team collaboration
- Medication history
- Patient interviewing
- Quality assurance
- Healthcare regulations
- System setup and coordination
- Daily report analysis
- Effective communication skills
- Technology support and maintenance
- Data integrity management
- Compliance verification
- Customer relationship management
- Problem solving
- Training and mentorship
- Critical thinking
Timeline
Senior Acute Pharmacy Technician
Banner University Medical Center
09.2023 - Current
Acute Medication History Pharmacy Technician
Banner University Medical Center
07.2022 - 09.2023
Acute Pharmacy Technician
Banner University Medical Center
10.2018 - 07.2022
Lead Pharmacy Technician
Fry's Food And Drug store 10
01.2013 - 01.2017
Pharmacy Technician
Fry's Food And Drug store 10
06.2007 - 01.2013
Certified Pharmacy Technician - Pharmacy Technician
Arizona College
Some College (No Degree) - Computer Science
Maricopa Community Colleges - Glendale Community College
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