Guadalupe Sanchez
San Antonio,TX
Summary
Highly organized merchandise associate with over 8 years of retail experience. Skilled in inventory management and team collaboration, ensuring efficient restocking processes and exceptional customer engagement. Committed to driving store success through effective merchandising and operational excellence.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Merchandise Associate
Mariott Downtown Waterfront
San Antonio, TX
02.2019 - Current
- Assisted in merchandising displays, enhancing product visibility and customer engagement.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Collaborated with team members to streamline restocking processes, improving efficiency.
- Trained new associates on operational procedures and company standards for merchandise handling.
- Conducted regular audits of merchandise to maintain accuracy in inventory records and pricing.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at the correct locations in proper quantities.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
Waitress/Cashier
Lupita's Mexican Restaurant
San Antonio, TX
11.2013 - 11.2018
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently, demonstrating strong organizational and time management skills.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing operational flow.
- Trained new waitstaff on menu items, service protocols, and customer engagement techniques.
- Resolved guest complaints promptly, maintaining positive dining experiences and fostering repeat business.
- Mentored junior staff on upselling techniques, contributing to increased sales revenue for the restaurant.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
San Antonio College
San Antonio, TXSkills
- Planogram execution
- Store layout management
- Display setup
- Store organization
- Inventory management
- Cash management
- Store maintenance
- Retail experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandise Associate
Mariott Downtown Waterfront
02.2019 - Current
Waitress/Cashier
Lupita's Mexican Restaurant
11.2013 - 11.2018
High School Diploma -
San Antonio College