Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Guadalupe Santiago

Sedro-woolley

Summary

Dynamic professional with a proven track record at Imagen Graphics, adept in workflow optimization and team collaboration. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and computer skills. Achieved significant efficiency improvements, showcasing a blend of strategic thinking and interpersonal prowess.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant

Imagen Graphics
08.2024 - 12.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.

Graphic Designer

A Pronto Printing
12.2023 - 08.2024
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Completed final touches for projects such as images sizes and font selection.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Optimized website graphics for faster loading times, improving user experience.

Manager

McDonald's
08.2021 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

High School Diploma - Architecture

Washington Union High School
Easton, CA
06.2021

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Problem-solving
  • Support services
  • Basic mathematics
  • Office administration
  • Administrative tasks
  • Conflict resolution
  • Task prioritization
  • Decision-making
  • Multitasking and organization
  • Editing and proofreading
  • Workflow optimization
  • Customer service
  • Active listening
  • Professional and mature
  • Excellent communication
  • Team building

Certification

Architecture

Languages

Spanish
Native or Bilingual

Timeline

Assistant

Imagen Graphics
08.2024 - 12.2024

Graphic Designer

A Pronto Printing
12.2023 - 08.2024

Manager

McDonald's
08.2021 - 12.2023

High School Diploma - Architecture

Washington Union High School

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Guadalupe Santiago