Guadalupe Soto
Social Services Coordinator
Los Angeles,CA
Summary
Dedicated, adaptable, teamwork-oriented, approachable Social Services Coordinator with 6+ years of experience working directly with seniors and elderly residents within low-income affordable housing facilities, forming strong relationships with residents and their families. Culturally competent, committed to apply ethical standards in social work practice, professional development, and provide residents with an all-inclusive, respectful, and welcome setting. Fully bilingual English and Spanish.
Overview
21
21
years of professional experience
Work History
Social Services Coordinator
L.A Pro
Los Angeles, California
10.2020 - 06.2025
- Assisted residents with resources navigation and access of community programs and eligibility requirements for additional support.
- Developed communication materials and daily activities increasing residents engagement and program participation.
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Facilitated workshops on life skills and wellness topics.
Family Services Coordinator
Early Childhood Education Center
El Monte, California
08.2018 - 06.2020
- Engaged families in developing personalized goal-setting plans.
- Monitored progress of family goals through consistent follow-up activities.
- Facilitated workshops to enhance parenting skills and community engagement.
- Organized events to promote early childhood education awareness in the community.
- Provided comprehensive case management services, including advocacy and resource referrals.
Front Office Supervisor
Marriott Hotel LAX
Los Angeles, California
04.2004 - 08.2016
- Coordinated with other departments to ensure smooth operations.
- Responded promptly to customer complaints, inquiries from guests or potential guest via phone or email in a timely manner
- Managed staff schedules and assigned daily tasks to team members.
- Maintained inventory of office supplies and ordered replacements as needed.
- Trained new front office staff on hotel policies and procedures.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH12-2024
Associate of Arts - Sociology
East Los Angeles College
Monterey Park, CA08-2018
Certificate - Family And Community Services
University of Connecticut
Storrs, CT05-2020
Skills
- Report writing
- Program coordination
- Elderly care
- Time management and Task prioritization
- Excellent Interpersonal and communication skills (speaking and writing)
- Multicultural competence
Languages
english
Native/ Bilingual
Spanish
Full Professional
Timeline
Social Services Coordinator
L.A Pro
10.2020 - 06.2025
Family Services Coordinator
Early Childhood Education Center
08.2018 - 06.2020
Front Office Supervisor
Marriott Hotel LAX
04.2004 - 08.2016
Bachelor of Arts - Human Services
Southern New Hampshire University
Associate of Arts - Sociology
East Los Angeles College
Certificate - Family And Community Services
University of Connecticut