Guadalupe Stasko
Mesa,Arizona
Summary
Knowledgeable and dedicated professional with experience in customer success, sales, and education. Motivated to learn, grow, and excel in customer support—attentive listener with excellent multitasking, communication, and organizational abilities. Results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and contributing to company success.
Overview
16
16
years of professional experience
Work History
Associate Customer Success Manager
AMPLIFY EDUCATION INC
01.2023 - Current
- Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy.
- Identified upsell opportunities and collaborated with sales teams to close deals, maximizing revenue generation from existing accounts.
- Championed process improvements within the organization by sharing feedback gathered from customers, leading to more efficient operations overall.
- Developed comprehensive training materials and conducted workshops for clients, increasing product adoption rates.
- Collaborated with cross-functional teams to design and implement innovative solutions tailored to specific customer needs.
Customer Relationship Manager
AMPLIFY EDUCATION INC
01.2022 - 01.2023
- Established customer relations from prospecting through the post-sale customer lifecycle, accountable for account success and maximizing customer retention
- Perform as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Customer Success Team to deliver a superior customer experience
- Lead meetings with customers to ensure implementation and account progress towards goals and teacher/student performance
- Surpassed team sales goals and increase revenue by cultivating and securing customer relationships: End of Year Goal; $37.7 million; Current total, $30.4 million, Projected total, $47.2 million,
- Hold monthly meetings with Account Executives to identify techniques to overcome sales obstacles
Sales Assocciate
AMPLIFY EDUCATION INC
07.2021 - 01.2022
- Engaged with customers to build rapport and lasting relationships
- Identified new sales opportunities and advance them in collaboration with Account Executive
- Conducted sales/discovery meetings with school site personnel
- Certified CKLA Trainer; Facilitated professional development for educators, including administrators, coaches, and teachers
Elementary Teacher
Laveen Elementary School District
08.2018 - 05.2021
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support
- Built positive relationships with clients to involve families in educational process
Elementary Teacher
Cartwright School District
08.2008 - 05.2018
- Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance
- Included multicultural awareness in class discussions to meet state standards
- Maintained student portfolios used for monitoring skills assessments and work samples needed for promotion and to monitor areas needing improvement
Education
Master of Arts - Education
The National Hispanic University
San Jose, CA08.2014
Bachelor of Arts - Education
Southern Illinois University Carbondale
Carbondale, IL12.2006
Skills
- Customer Relations
- Product and service sales
- Google Suite
- Sales Force
- Gainsight
- Tableau
- Looker
- Curriculum Development
- Technical Support
- Teamwork and Collaboration
Languages
Spanish
Intermediate (B1)
Timeline
Associate Customer Success Manager
AMPLIFY EDUCATION INC
01.2023 - Current
Customer Relationship Manager
AMPLIFY EDUCATION INC
01.2022 - 01.2023
Sales Assocciate
AMPLIFY EDUCATION INC
07.2021 - 01.2022
Elementary Teacher
Laveen Elementary School District
08.2018 - 05.2021
Elementary Teacher
Cartwright School District
08.2008 - 05.2018
Master of Arts - Education
The National Hispanic University
Bachelor of Arts - Education
Southern Illinois University Carbondale
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