Guadalupe Tamez
San Antonio,TX
Summary
Achieved high levels of customer satisfaction by delivering prompt and effective service. Contributed to animal welfare through dedicated volunteer work, positively impacting the lives of animals and their caretakers. Progressing towards a career that aligns with love for animals.
Overview
6
6
years of professional experience
Work History
Animal Shelter Volunteer
Animal Care Service
San Antonio, TX
02.2026 - Current
- Assisted in transporting dogs to and from play group area. Supported play group activities by managing dog interactions. Facilitated a safe and engaging environment for dogs during play sessions.
- Assisted in walking dogs for clients, ensuring their safety and well-being during outings. Provided companionship and exercise to dogs, promoting healthy habits. Maintained communication with pet owners regarding their dogs' behavior and needs.
- Engaged in Shelter Paws program by facilitating day outings for dogs.
- Facilitated thorough cleaning of dog bowls to ensure hygiene standards.
- Executed sanitation and disinfection of dog play pools to ensure a safe environment.
Customer Service Lead
Burlington
San Antonio, Texas
04.2020 - Current
- Directed customer service team in addressing and resolving complex inquiries and issues.
- Facilitated training sessions for new staff on company policies and customer service standards.
- Partnered with management to drive process improvements and strategic initiatives.
- Facilitated prompt, courteous, and informed service for routine inquiries and service complaints.
Cashier
Burlington
San Antonio, Texas
11.2019 - 04.2020
- Oversaw maintenance of a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Southwest High School
San Antonio, Texas05-2012
Skills
- Led team initiatives to enhance project outcomes
- Facilitated comprehensive staff training programs to enhance team performance
- Executed strategic decision-making processes to enhance operational efficiency
- Assisted in managing multiple tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
Timeline
Animal Shelter Volunteer
Animal Care Service
02.2026 - Current
Customer Service Lead
Burlington
04.2020 - Current
Cashier
Burlington
11.2019 - 04.2020
Southwest High School