GUADALUPE TANGUMA
San Jose,CA
Summary
Highly organized Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Caseworker II
Destiny Reentry Bibleway Christian Center
San Jose, CA
11.2023 - Current
- Conducted comprehensive assessments to identify client needs and develop tailored support plans.
- Coordinated access to community resources, ensuring clients received necessary services and assistance.
- Facilitated individual and group counseling sessions to promote personal growth and recovery.
- Monitored client progress through regular follow-ups and adjusted plans as needed.
- Collaborated with multidisciplinary teams to advocate for clients' rights and well-being.
- Developed educational materials on reentry processes, enhancing client understanding of available resources.
- Trained new staff in case management procedures, fostering knowledge sharing within the team.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Leveraged technology to improve case management efficiency and client communication.
- Implemented community outreach programs to promote mental health awareness.
- 30 plus check-in calls a day
- 30 plus email responses on daily basis
- Daily resource inventory and restock requests
Front Desk Receptionist
Salvation Army
San Jose, CA
08.2022 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system 30-40 calls per shift accurately responding to inquiries and transferring of calls to correct departments and personnel.
- Desktop publishing, creating and producing brochures, calenders, flyers, presentations, excel workbooks, and word documents.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Organizing chapel events, charity drives, and handling of donations.
Work Therapy Supervisor
Salvation Army
San Jose, CA
07.2006 - 09.2015
- Maintain constant visual and interaction with 30 plus individuals in three departments consistently meeting daily production quotas operating at 10% above daily production quota
- Rear end server maintenance including the administration of the entire network, time clocks, thermal printers, touchscreens, scanners, and numerous desktops
- Keeping accurate daily production records, including archiving and storage of said records over 365 production days over each year
- Overseeing end of year audit in regards to production
Education
Bachelor of Science - Human Services
University of Phoenix, Human Services
Oakland, CA2011
Skills
- Microsoft Office
- Technical Support
- Office Management
- Multi-Line Telephone Systems
- Word Processing
- Time Management
- Meeting Scheduling
- Team Collaboration
- Conflict Management
- Verbal and Written Communication
- Case information confidentiality
- Client interaction
- Highly effective communication
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Ethical practice
- Interpersonal and written communication
- Behavioral observation
- Proficient in Clarity Human Services, Santa Clara County Referral Tracking System
Timeline
Caseworker II
Destiny Reentry Bibleway Christian Center
11.2023 - Current
Front Desk Receptionist
Salvation Army
08.2022 - 01.2024
Work Therapy Supervisor
Salvation Army
07.2006 - 09.2015
Bachelor of Science - Human Services
University of Phoenix, Human Services