Guadalupe Tijerina
Fort Worth,TX
Summary
Proactive Insurance /Financial Coordinator with extensive experience in managing insurance claims, verifying coverage, and providing accurate information to patients and staff for over 20 plus years. Skilled in data collection, claims processing, appointment scheduling, and maintaining financial records. Bringing strong organizational abilities and a track record of reducing outstanding debt and improving operational efficiency.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator
Dr. Brooks Stevens
07.2017 - 08.2024
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Posted payments to accounts and maintained records.
Insurance Coordinator/Hygiene Coordinator
River Oaks Family Dental
05.2014 - 06.2017
- Verified insurance and communicated coverage to staff and patients.
- Filed and tracked insurance claims and communicated claims status to patients.
- Posted payments to accounts and maintained records.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
Front/Back Office Assistant
Dr. Shelby Nelson
05.2012 - 06.2014
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
- Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
- Sterilization, Prepping for surgical procedures
- Correspondence with patient general dentist
Education
Certified Dental Assistant - Dental
ATI Trade School
Fort Worth TX01.2005
Skills
- Insurance processes
- Insurance claims processing
- Insurance Verification
- Customer service and assistance
- Accounts Receivable
- Organizing and Prioritizing Work
- Appointment Scheduling
- Customer Service
- Excellent administrative abilities
- Decision-Making
Timeline
Insurance Coordinator
Dr. Brooks Stevens
07.2017 - 08.2024
Insurance Coordinator/Hygiene Coordinator
River Oaks Family Dental
05.2014 - 06.2017
Front/Back Office Assistant
Dr. Shelby Nelson
05.2012 - 06.2014
Certified Dental Assistant - Dental
ATI Trade School
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