Guadalupe Torres
Glendale,AZ
Summary
Seeking to demonstrate my skills by proving exceptional work. Identifying opportunities to provide feedback and grow collectively. Meeting goals and objectives by working with integrity
Overview
9
9
years of professional experience
Work History
Contact Development Specialist Skip Tracing (Credit Card Collections)
JP Morgan Chase CO
Tempe, AZ
08.2019 - 01.2024
- Responsible for skip tracing accounts for card members by locating correct phone numbers
- Monitored and documented all communication with card member to develop precision information in updating the account
- Analyzed delinquent accounts for payment solutions
- Remain calm, stayed professional and provided exceptional service on calls, when interacting with difficult individuals
- Ability to negotiation and effectively collect on delinquent account
- Multitask and navigate through multiple websites
BISTRO SERVER
COURTYARD BY MARRIOTT
Phoenix, AZ
03.2015 - 09.2020
- The Spirit to Serve Award: Quality Service & Customer Satisfaction
- Certificate of Achievement successfully completed January 2016 Bistro goals
- Trained new servers on restaurant policies and procedures.
- Monitored inventory
- Serve Starbucks beverages
- Delivered exceptional customer service in a fast-paced bistro environment
Education
Associate of Arts -
Paradise Valley Community College
01-2020
High School -
CRESTVIEW COLLEGE PREPARATORY HIGH SCHOOL
05.2014
Skills
- Ability to provide leadership within a team
- Experience in training and mentoring
- Experience interacting positively with unsatisfied customers while giving good service
- Excellent at using Microsoft office such as Word, Excel and Outlook
- Ability to work independently and in a team setting
- Enhanced active listening skills to gain a thorough understanding of client's needs
Languages
Spanish
Native/ Bilingual
Timeline
Contact Development Specialist Skip Tracing (Credit Card Collections)
JP Morgan Chase CO
08.2019 - 01.2024
BISTRO SERVER
COURTYARD BY MARRIOTT
03.2015 - 09.2020
High School -
CRESTVIEW COLLEGE PREPARATORY HIGH SCHOOL
Associate of Arts -
Paradise Valley Community College