Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guadalupe Valencia

Douglas,AZ

Summary

Dedicated professional with a background at CVS Pharmacy, adept in medication dispensing and inventory organization. Excelled in problem-solving and effective communication, enhancing patient care and pharmacy efficiency. Demonstrated commitment to patient confidentiality and teamwork, significantly improving customer satisfaction and operational workflow. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician Trainee

CVS Pharmacy
10.2019 - 12.2022
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Customer Service Representative

ACT Call Center
05.2011 - 02.2014
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

No Degree - Medical Assisting

Cochise College
Douglas, AZ
08-2010

High School Diploma -

Douglas High School
Douglas, AZ
05-2009

Skills

  • Inventory organization
  • Problem-solving skills
  • Effective communication skills
  • Pharmacy Software Proficiency
  • Medication Dispensing
  • Medication Storage Procedures

Languages

Spanish
Full Professional

Timeline

Pharmacy Technician Trainee

CVS Pharmacy
10.2019 - 12.2022

Customer Service Representative

ACT Call Center
05.2011 - 02.2014

No Degree - Medical Assisting

Cochise College

High School Diploma -

Douglas High School

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Guadalupe Valencia