Guadalupe Vasquez
El Paso
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
Intelogix
01.2024 - 12.2024
- Learning the various programs needed to help customers with starting or stopping services.
- Checking and advising customers of past due, current, and total balances on their accounts.
- Discussing a billing extension based on each scenario and account history yet still following company policies.
- Assisting and guiding customers in case of an electric outage or possible gas leak.
- Reinforcing my listening skills and patience when calls would get escalated in order to assist the customers that were having a hard time finding answers to their questions.
Sales Consultant
CarMax
11.2022 - 08.2023
- Learning the full process of buying and selling a vehicle by studying for and passing a total of 8 exams during my training.
- Educating myself about all vehicle types, makes and models to make accurate and educated suggestions to customers.
- Successfully navigating the company website to reduce and filter vehicles according to customer demands, making the process smoother
- Staying up to date with market tendencies.
- Conquering the offering of various warranties and learning how to properly offer them to the clients depending on their needs and priorities.
Sales Associate
Starr Western Wear
03.2022 - 10.2022
- Greeting customers as they would walk in the store.
- Guiding customers by asking specific questions that would correlate with the customers' needs.
- Informing them about special promotions.
- Presenting clients with better quality products and would educate them on why they were a better option.
- Keeping the store organized was a priority in order to make the merchandise look enticing.
- I was constantly the top sales associate during the weekends and would be successfully helping several customers at once.
Front of House Employee
Panda Express
03.2021 - 03.2022
- Greeting and attending customers as well as taking and preparing their orders according to serving policies.
- Completing online orders accurately by always double-checking completion.
- On drive-thru, I was required to be concise yet polite with the guests, always upselling and asking for donations.
- Communication was key, such as taking care of customer complaints, communicating with the cooks about waiting time, and jointly working to assist the customers on a timely manner.
Education
Bachelors Of Science - Kinesiology
The University of Texas At El Paso
El Paso, TXHigh School Diploma -
Clint ISD Early College Academy
El Paso, TX05.2020
Associates Degree - Multidisciplinary Studies
El Paso Community College
El Paso, TX05.2020
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- Sales expertise
- Product knowledge
- Microsoft outlook
- Microsoft PowerPoint
- Problem-solving
- Microsoft Excel
- Appointment scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
CARMAX
STEPHANIE MIRANDA
Floor Sales Consultant
1300 Pendale Rd, El Paso, TX 79936
(915) 549-6217
PATHOLOGY PROFESSIONAL SERVICES
CYNTHIA REYES BARRON M.D
Board Certified in Pathology and Dermatology
1301 East River Ave, El Paso TX 79902
(915) 274-7112
TAMPA ELECTRIC AND PEOPLES GAS
BLANCA GUTIERREZ
Manager / Lead
1323 Lee Trevino Dr #200, El Paso TX 79936
(915) 873-6255
References
CARMAX
STEPHANIE MIRANDA
Floor Sales Consultant
1300 Pendale Rd, El Paso, TX 79936
(915) 549-6217
PATHOLOGY PROFESSIONAL SERVICES
CYNTHIA REYES BARRON M.D
Board Certified in Pathology and Dermatology
1301 East River Ave, El Paso TX 79902
(915) 274-7112
TAMPA ELECTRIC AND PEOPLES GAS
BLANCA GUTIERREZ
Manager / Lead
1323 Lee Trevino Dr #200, El Paso TX 79936
(915) 873-6255
Timeline
Customer Service Professional
Intelogix
01.2024 - 12.2024
Sales Consultant
CarMax
11.2022 - 08.2023
Sales Associate
Starr Western Wear
03.2022 - 10.2022
Front of House Employee
Panda Express
03.2021 - 03.2022
Bachelors Of Science - Kinesiology
The University of Texas At El Paso
High School Diploma -
Clint ISD Early College Academy
Associates Degree - Multidisciplinary Studies
El Paso Community College
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