Guadalupe Villagrana
El Monte
Summary
Dynamic Area Supervisor at Regency Management with a proven track record in team management and operational efficiency. Successfully reduced employee turnover by fostering a positive work environment and implementing effective coaching strategies. Skilled in project management and conflict resolution, driving team performance and achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Area Supervisor
Regency Management
2013 - Current
- Facilitated ongoing coaching for staff, enhancing skill development and career advancement.
- Oversaw daily operations to ensure compliance with company policies across all locations.
- Mediated employee conflicts, achieving resolutions that benefited all parties involved.
- Reduced employee turnover by cultivating a positive work environment and promoting professional growth opportunities.
- Implemented safety protocols to secure the workplace and minimize incidents.
- Conducted routine inspections to verify quality and adherence to established specifications.
- Maintained open communication between management and staff, fostering teamwork toward common objectives.
- Planned operational sequences and established schedules for efficient workflow.
Security Officer
SCS Security
2009 - 2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Small Business Administration
Pasadena City College
Pasadena, CA06.2019
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Employee performance management
- Operational efficiency
- Project management
- Program leadership
- Workforce planning
- Project planning
- Cost reduction
- Documentation skills
- Directing workers
- Customer service oversight
- Work planning and scheduling
- Company policy implementation
- Critical thinking
- Leadership development
- Multitasking and prioritizing
- Team building and motivation
- Scheduling and Time-tracking
- Goal setting and achievement
- Superior work ethic
- Problem anticipation and resolution
- Staff coaching and training
- Reporting and performance analysis
- Delegation and supervision
- Performance monitoring
- Administrative documentation
- Handling complaints
- Customer service management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Area Supervisor
Regency Management
2013 - Current
Security Officer
SCS Security
2009 - 2019
Small Business Administration
Pasadena City College
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