GUADALUPE YOLANDA DE SIMONE
Miami,FL
Summary
Strategic travel operations leader with 15 years in the airline, cruise, and corporate travel sectors. Expertise in travel services management, airline ticketing, tariff compliance, and revenue recovery. Achieved significant financial recoveries and operational improvements that enhance efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Associate Manager, Travel Services
ROYAL CARIBBEAN GROUP
Miami, FL
2023.01 - Current
- Lead a team of 8 travel professionals supporting global crew travel operations, airline ticketing, quality assurance, revenue recovery, and compliance initiatives.
- Key Achievements
- Managed, coached, and developed team of 8 associates, fostering accountability and collaboration to drive continuous improvement.
- Recovered over $1 million annually through proactive auditing, refund recovery programs, fare-rule analysis, and airline contract compliance initiatives.
- Reduced airline debit memos from $492,143 in 2024 to $105,678 in 2025, a reduction of approximately 79%, through enhanced quality controls, root-cause analysis, and corrective action plans.
- Implemented standardized workflows, performance matrices, and best operational practices that increased efficiency and reduced processing errors.
- Restructured team responsibilities and established documentation standards, training programs, and performance metrics to improve operational consistency.
- Partnered with airline suppliers and business stakeholders to resolve complex ticketing issues, safeguarding company revenue and enhancing traveler experience.
- Led continuous improvement initiatives targeting compliance and operational excellence to achieve cost savings.
Associate Analyst, Ticketing & Tariff
ROYAL CARIBBEAN GROUP
Miami, FL
2021.01 - 2023.01
- Managed airline ticket issuance and oversight through manual and automated processes to ensure accuracy and compliance.
- Performed daily quality-control reviews and exception reporting to mitigate financial and operational risks.
- Processed ticket exchanges and refunds in accordance with airline fare rules and contractual requirements.
- Conducted daily quality-control reviews and exception reporting to identify and correct financial and operational risks.
- Facilitated revenue protection initiatives and resolved complex travel issues to enhance customer satisfaction.
Travel Specialist
CARNIVAL CRUISE LINES
Miami, FL
2007.01 - 2021.01
- Coordinated guest, crew, and corporate travel operations in fast-paced global environment.
- Key Achievements
- Generated over $1 million in annual savings by identifying lower airfares, optimizing travel routings, and improving operational processes.
- Acted as the primary liaison between airlines, guests, crew members, and corporate personnel.
- Managed airline reservations, ticketing, hotel accommodations, and itinerary changes while maintaining budget compliance.
- Delivered exceptional customer service while handling inquiries from guests, crews, booking agents, and internal stakeholders.
- Managed operational disruptions, including hurricanes and weather events, ensuring timely re-accommodations for affected travelers.
- Assisted with operational disruptions including hurricanes, weather events, cancellations, and emergency re-accommodations.
- Reviewed travel reports for policy violations, duplicate bookings, incorrect assignments, and compliance concerns.
Lead Passenger Service Agent / Supervisory Roles
VIRGIN ATLANTIC AIRWAYS | DELTA AIR LINES | AEROMEXICO
- Coordinated airport operations and passenger services, ensuring seamless flight readiness for domestic and international flights.
- Coordinated with flight crews, maintenance teams, and airport personnel to ensure on-time departures.
- Managed customer service escalations and operational issues in high-pressure environments.
- Ensured compliance with TSA regulations, airline procedures, and safety requirements.
- Generated flight manifests and weight-and-balance documentation for flight crews.
- Verified required documentation for flight operations and crew compliance.
- Managed customer service escalations and resolved operational issues, maintaining service quality in high-pressure environments.
Skills
- Travel Operations Management
- Airline Ticketing & Tariffs
- Airline Contract Compliance
- Revenue Recovery
- Refunds & Exchanges
- Quality Assurance
- Process Improvement
- Data Analysis
- Team Leadership
- Employee Development
- Stakeholder Management
- Vendor & Airliner Relations
- Sabre
- Amadeus
- Microsoft Office Suite
Personal Information
Title: TRAVEL OPERATIONS & ASSOCIATE MANAGER
LANGUAGES
Title: TRAVEL OPERATIONS & ASSOCIATE MANAGER
Accomplishments
- Recovered $1M+ annually through airline refund and exchange recovery initiatives.
- Reduced debit memos by 79% from $492K to $106K within one year.
- Led and developed a team of 8 professionals supporting global travel operations.
- Generated $1M+ in annual savings through airfare optimization and process improvements.
- Implemented departmental performance matrices and best-practice frameworks that increased efficiency and compliance.
- Consistently recognized as a top performer throughout career progression in travel operations.
Timeline
Associate Manager, Travel Services
ROYAL CARIBBEAN GROUP
2023.01 - Current
Associate Analyst, Ticketing & Tariff
ROYAL CARIBBEAN GROUP
2021.01 - 2023.01
Travel Specialist
CARNIVAL CRUISE LINES
2007.01 - 2021.01
Lead Passenger Service Agent / Supervisory Roles
VIRGIN ATLANTIC AIRWAYS | DELTA AIR LINES | AEROMEXICO