Peggy Wilborne

Managed travel operations with a team at a 24-hour domestic and international travel office, servicing government travel for various divisions, including local US areas and international destinations.

Established inside and outside lines for traveler support, addressing emergencies and issues at the airport, including handling cancellations and changes within 48 hours for travelers without access to the reservations system.

Managed incoming reservations through the reservations system to facilitate customer needs.

Executed reservation requests and accessed approval through the system for ticketing.

Focused on accuracy and customer service, consistently achieving a high level of productivity in managing reservations and handling phone inquiries.

• Collaborated with teams to enhance client support services and resources.

Coordinated domestic group travel logistics.

Maintained strong relationships with CAR and hotel vendors to facilitate smooth travel arrangements.

Coordinated reservations from Office Personnel via phone and fax. Ensuring

that everything was seamless and on time.

Worked on-site for Secret Service Protective Detail.

international. Lower fares were expected.

Even if travel was booked from BWI or IAD

rather than DCA.