Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GUANQI HUANG

Las Vegas,NV

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction at Bellagio Hotel and Casino by skillfully managing large parties and ensuring prompt seating. My expertise in multitasking and team collaboration significantly boosted service efficiency. With a knack for customer service and effective time management, I consistently delivered superior dining experiences.

Overview

7
7
years of professional experience

Work History

Host Person

Bellagio Hotel and Casino
11.2021 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Food Runner

PING PANG PONG
01.2018 - 12.2019
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Education

GED -

CSN
Las Vegas, NV
04.2019

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management

Languages

Chinese (Cantonese)
Chinese (Mandarin)
English

Timeline

Host Person

Bellagio Hotel and Casino
11.2021 - Current

Food Runner

PING PANG PONG
01.2018 - 12.2019

GED -

CSN

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GUANQI HUANG