GUARINO MENDOZA
New York
Summary
Dynamic fiber optic technician skilled in installation and troubleshooting, driving service enhancements through effective customer collaboration. Consistently recognized for improving system performance and customer satisfaction, leveraging technical expertise to solve issues swiftly and efficiently.
Overview
11
11
years of professional experience
Work History
Fiber Optic Technician
Frontier Communications
Stamford
2024.03 - 2026.05
- Configured and installed fiber optic equipment, including ONTs, fiber splitters, and media converters, ensuring optimal system performance.
- Troubleshot and resolved technical issues related to fiber optic systems, enhancing reliability and service quality.
- Collaborated with customers, technicians, and engineers to identify and address customer needs, facilitating successful implementation of installations and services.
- Conducted on-site surveys to assess feasibility of installations and recommended suitable solutions.
Lead Valet
SP+ Parking
New York
2018.08 - 2024.03
- Directed traffic and managed customer relations to maintain safety and satisfaction.
- Communicated with customers and staff to ensure timely car direction.
- Managed the parking lot and its premises.
- Supported daily operations to enhance team efficiency and service delivery.
Delivery Driver
Breakaway Courier Systems
New York
2017.11 - 2020.01
- Amazon Prime Delivery Driver
- Delivered an average of 100 packages daily ensuring all were delivered in pristine condition to customers resulting in positive feedback.
- Completed deliveries of packages within one to two-hour timeframe, ensuring customer satisfaction.
- Picked up and delivered packages from warehouse, supermarkets, and winery to customers efficiently.
Delivery Driver
Next level Enterprise
Bronx
2015.07 - 2017.11
- Ensured on-time delivery of packages, supporting customer satisfaction and reliability
- Delivered an average of 300 packages daily.
- Operated laser shipping vehicle to efficiently transport packages between locations, contributing to streamlined logistics
- Collected packages from warehouse, executing control and scanning procedures to maintain accuracy and inventory integrity
Education
High School -
M427 Manhattan Academy for Arts and Language
New York, NY2014-01
Skills
- Fiber optic installation
- Fiber optic troubleshooting
- Network configuration
- Technical support
- Troubleshooting techniques
- Database management
- Excel
- Documentation tools
- Project coordination
- Technical presentations
- Report writing
- Organizational skills
- Interpersonal skills
- Communication skills
Languages
English
Professional
Spanish
Professional
Timeline
Fiber Optic Technician
Frontier Communications
2024.03 - 2026.05
Lead Valet
SP+ Parking
2018.08 - 2024.03
Delivery Driver
Breakaway Courier Systems
2017.11 - 2020.01
Delivery Driver
Next level Enterprise
2015.07 - 2017.11
High School -
M427 Manhattan Academy for Arts and Language