Gubray Jackson
Birmingham,AL
Summary
Dedicated, attentive and detail-oriented individual with adequate years of experience in any healthcare/customer service-related field. Seeking a position where my abilities are to provide the necessary skillset to deliver superior organizational and administrative support.
Overview
13
13
years of professional experience
Work History
CONTACT REPRESENTATIVE
SEQUIM
10.2018 - 04.2024
- Collect outstanding healthcare debts from clients and achieve collection target to ensure positive cash flow throughout billing.
- Close a specific number of claim accounts each month to meet assigned target.
- Develop reports on aged debt accounts and denied /outstanding (DSO) reports.
- Process claim payments on behalf of the company while also providing chat/email support.
- Determine primary /secondary insurance for medical claims before processing.
ADMISSIONS COORDINATOR
UAB-KIDNEY TRANSPLANT/NEUROLOGY
07.2016 - 09.2018
- Provide general administrative and clerical support including mailing, scanning, faxing, and copying documents to varies departments/management
- Updated EMR(Electronic Medical Records) requests on patient accounts, updated scheduling, submit pharmacy request, and queries from senior managers via admin software
- Wrote and distributed emails, correspondence memos, and letters in a timely manner.
- Processed physician orders , pre authorizations and maintained deletions to or from physician calendars monthly.
- Strong multitasking while resolving issues regarding billing,CRM and pre-authorizations.
ADMISSIONS COORDINATOR
MILES COLLEGE
01.2013 - 06.2016
- Ensured that applications are completed correctly and that the required supporting materials have been provided and verified
- Processed enrollments and dis-enrollments while answering phone calls and emails from prospective parents and students
- Planned and coordinated with the admissions team about events and other important dates
- Organized and input information into databases while project planning and general administration.
CAREGIVER
MOUNT ROYAL TOWERS
08.2011 - 12.2012
- Admitted new psychiatric clients by reviewing records and treatment and rehabilitation plans.
- Managed client charts, ensuring new charts are opened, when necessary, charts are audited and closed in a timely manner
- Recorded behavioral cases information, complete accurately all necessary forms and produce statistical reports
- Assisted in transporting mental health patients to go to or from area with proper care in compliance with HIPPA.
- Assisted with bathing, dressing, feeding, and grooming mentally ill patients when needed.
Education
MASTER OF SCIENCE - Human Resources
STRAYER UNIVERSITY
10.2018
BACHELOR OF SCIENCE - Criminal Justice
MILES COLLEGE
05.2016
Skills
- Empathy and patience
- Data entry and billing proficiency
- Assertiveness
- Problem-solving skills
- Customer Support
- Communicating with clients
Skills Abilities
Adaptability: Ability to balance workloads efficiently. Analytical, able to work constantly in a changing work environment. Ability to learn programs and consultation systems quickly., Decision Making Skills: Being able to make good sound decisions, resolve conflict and make better judgment calls., Organizational/ Communication: Effective listening and time management skills., Volunteer-Work Study Duties: Miles College Admissions Department, Member of Alpha Kappa Alpha Sorority Inc., Criminal Justice Honors Society, Member of Golden Key International Honors Society.
Timeline
CONTACT REPRESENTATIVE
SEQUIM
10.2018 - 04.2024
ADMISSIONS COORDINATOR
UAB-KIDNEY TRANSPLANT/NEUROLOGY
07.2016 - 09.2018
ADMISSIONS COORDINATOR
MILES COLLEGE
01.2013 - 06.2016
CAREGIVER
MOUNT ROYAL TOWERS
08.2011 - 12.2012
MASTER OF SCIENCE - Human Resources
STRAYER UNIVERSITY
BACHELOR OF SCIENCE - Criminal Justice
MILES COLLEGE