Guenevere Morales
Las Vegas,NV
Summary
Skilled customer service and retail professional with 25+ years of experience in diverse roles, including management and customer service. Proven expertise in cash handling, and inventory management, and team leadership, with a strong focus on enhancing customer satisfaction. Successfully promoted from customer service roles to managemen, demonstrating a commitment to operational excellence and team development. Adept at utilizing POS systems and handling customer inquiries efficiently.
Overview
2
2
years of professional experience
Work History
Caregiver
Mindful Caring
Las Vegas, NV
12.2025 - 02.2026
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans based on individual client needs and preferences.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Implemented safety protocols to ensure a secure environment for clients at all times.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assistant Manager
Speedee Mart
Henderson, NV
01.2025 - 09.2025
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new team members on store policies and procedures to enhance performance.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Marshall's Dept Store
Las Vegas, NV
07.2024 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise presentation standards to ensure store attractiveness and organization.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Silverado High School
Las Vegas, NVSkills
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
Timeline
Caregiver
Mindful Caring
12.2025 - 02.2026
Assistant Manager
Speedee Mart
01.2025 - 09.2025
Sales Associate
Marshall's Dept Store
07.2024 - 12.2024
High School Diploma -
Silverado High School