Guerda Audige
Orange,United States
Summary
Assisted patients with access to healthcare services. Provided support to customers in both business and medical environments. Contributed to a positive experience for patients at Cooperman Medical Center Hospital.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative
RWJ Barnabas Health Medical
Clara Maass Medical Hospital
2023 - Current
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Facilitated insurance verification, optimizing coverage communication for patients and providers.
- Coordinated appointment scheduling, enhancing patient flow and reducing wait times effectively.
- Trained new staff on electronic health record systems, promoting efficient data entry practices.
- Implemented process improvements in patient intake procedures, increasing overall operational efficiency.
- Mentored junior representatives, fostering teamwork and improving service delivery standards.
- Led initiatives to enhance patient experience through streamlined communication channels and support services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Principal Lab Assistant
University Hospital
Newark, NJ
05.2022 - Current
- Prepared specimens for testing and analysis.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Verified final products passed quality control standards before release.
- Created and updated record of all supplies and equipment to monitor inventory.
Education
Bachelor of Science - Biology
Bloomfield College
Bloomfield, NJ05.1998
Skills
- MRSA Cultures Proficiency
- Optical Coherence Tomography Imaging System
- Test Result Validity Verification
- Molecular Labs
French-Creole
I am fluent in French-Creole
Languages
English
Native or Bilingual
Accomplishments
My recognitions for Patient Access Services is commented by patients in the website in our Clara Maass Medical Center RWJ Barnabas Healthcare. I am currently in the Patient Access Representative due to being promoted from the logistics Department.
Timeline
Principal Lab Assistant
University Hospital
05.2022 - Current
Patient Access Representative
RWJ Barnabas Health Medical
2023 - Current
Bachelor of Science - Biology
Bloomfield College