Guerine Tout-Puissant
Union,NJ
Summary
Professional Customer Service Operator experienced working in diverse environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable individual offering strong multitasking, problem-solving and communication skills, as well as strengths in adaptability and excelling in different areas. Successful at giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs. Polite and professional with exceptional coordination skills. Proficient in use of software to promote effective communication across departments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Aldi
04.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Police Dispatcher
Emerson Police
02.2023 - 05.2023
- Under training, questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers and medical dispatch.
Phone Operator
Edible Arrangements
02.2021 - 06.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of [Number] calls per day and directed to appropriate departments and personnel.
Sales Associate
Macy's
04.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped team members master sale techniques to exceed individual goals.
Event Hostess
Sky Zone Trampoline Park
02.2018 - 07.2019
- Coordinated schedules and timelines for events.
- Oversaw the event areas with natural leadership abilities and organizational strategies focused on guests and business balance.
- Managed administrative logistics of events planning and event booking.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Cashier
ShopRite
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Cashier
Sears
09.2017 - 05.2018
- Replenished sales floor merchandise and organized shelves, racks, and bins for appearance and to promote strong sales.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided attentive and skilled assistance to all customer needs.
Education
Master of Arts - Justice Studies
College of Saint Elizabeth
Morristown, NJ05.2023
Bachelor of Arts - Criminal Justice
College of Saint Elizabeth
Morristown, NJ05.2022
High School Diploma -
Union High School
06.2018
Skills
- Excellent Verbal Communication
- Active Listener
- Feedback Acceptance
- Adaptability
- Time Management
- Friendly/Professional Assistance
- Customer Service
- Computer Literate
- Technology Proficiency
- Store Merchandise Handling
- Staff Training
Certification
Certified Emergency Telecommunicator
Timeline
Police Dispatcher
Emerson Police
02.2023 - 05.2023
Customer Service Cashier
Aldi
04.2021 - Current
Phone Operator
Edible Arrangements
02.2021 - 06.2022
Sales Associate
Macy's
04.2019 - 03.2020
Cashier
ShopRite
06.2018 - 08.2018
Event Hostess
Sky Zone Trampoline Park
02.2018 - 07.2019
Sales Cashier
Sears
09.2017 - 05.2018
Master of Arts - Justice Studies
College of Saint Elizabeth
Bachelor of Arts - Criminal Justice
College of Saint Elizabeth
High School Diploma -
Union High School
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