MAGDALENA PERAZA SOJO
Moreno Valley,CA
Summary
Customer Service professional with 3 years of experience in a casino. Adaptable and attentive to details, with a strong ability to listen and understand customer needs. Committed to providing excellent service and ensuring customer satisfaction. Adept at handling challenging situations and resolving issues effectively. Looking to leverage my skills and experience to contribute to the success of a customer-focused organization.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Kohl's
09.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Cocktail Waitress
Soboba Casino Resort
01.2019 - 01.2022
- Provided exceptional customer service to casino patrons
- Took and delivered drink orders efficiently and accurately
- Maintained cleanliness and organization of assigned work area
- Ensured compliance with alcohol service regulations
- Handled cash and credit transactions with accuracy and confidentiality
- Create a welcoming and enjoyable environment for guests by providing excellent customer service and engaging in friendly conversation.
- Maintained a high level of energy and enthusiasm while interacting with guests to create a positive and enjoyable atmosphere.
- Interact with guests in a professional and friendly manner to enhance their overall experience at the casino
Ambassador/Case Receiver
Amazon ONT8 Facility
01.2016 - 01.2018
- Assisted with training new hires for their onboarding weeks.
- Accurately counted and verified amounts of products in boxes while inserting and scanning items onto the computer.
- Successfully met daily rates.
- Ensure the safety and security of all packages and material in the facility.
- Collaborate with cross-functional teams to identify process improvement opportunities and implement solutions to optimize productivity and efficiency.
Customer Service Representative
Toys R Us
01.2014 - 01.2017
- Monitored cash drawer in multiple checkout stations to ensure adequate cash supply.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Performed closing tasks including but not limited to counting all cash from the register and safely and accurately placing it before closing.
- Balanced the needs of multiple customers simultaneously in a fast-paced environment in person and on the phone.
- Providing personalized recommendations and assistance to customers based on their preferences and needs.
Education
No Degree - Science
Mt. San Jacinto College
San Jacinto, CA06.2026
High School Diploma -
Perris High School
Perris, CA05-2014
Skills
- Excellent verbal communication
- Strong work ethic
- Great multitasking skills
- Customer oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Kohl's
09.2022 - Current
Cocktail Waitress
Soboba Casino Resort
01.2019 - 01.2022
Ambassador/Case Receiver
Amazon ONT8 Facility
01.2016 - 01.2018
Customer Service Representative
Toys R Us
01.2014 - 01.2017
No Degree - Science
Mt. San Jacinto College
High School Diploma -
Perris High School
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