Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Guerlande Laurennat

Davenport,FL

Summary

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

10
10
years of professional experience

Work History

Associate

Amazon
Davenport, FL
02.2019 - 03.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.

Cook

Universal Orlando
Orlando, FL
10.2014 - 02.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.

Education

Certificate - GED

Lebonberger
Haiti
09.2004

Skills

  • Patient evaluation
  • Practice management
  • Result interpretation
  • Cash Handling
  • New hire training
  • Customer service orientation
  • Sorting and labeling
  • Multi-line phone proficiency

Timeline

Associate

Amazon
02.2019 - 03.2022

Cook

Universal Orlando
10.2014 - 02.2022

Certificate - GED

Lebonberger

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Guerlande Laurennat