Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Work Availability
Timeline
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Guerline Octavius

Pleasantville

Summary

Driven professional with a proven track record in customer service and problem-solving, honed at Boscov's and Wawa. Excelled in enhancing customer engagement and satisfaction, adept in teamwork and collaboration. Demonstrated ability to maintain high product knowledge, ensuring positive outcomes in high-volume settings. Achieved significant improvements in customer experience through effective time management and service strategies. Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty. Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Boscov's
05.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service Associate

Wawa
05.2021 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Pleasantville High School
Pleasantville, NJ

Bachelor of Arts - Sociology

New Jersey City University
Jersey City, NJ
05.2023

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Engagement
  • Product Knowledge

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].

Languages

English
Native or Bilingual

Interests

  • Volunteer Work
  • Outdoor Recreation
  • Historical Exploration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Associate

Boscov's
05.2022 - Current

Customer Service Associate

Wawa
05.2021 - 03.2022

High School Diploma -

Pleasantville High School

Bachelor of Arts - Sociology

New Jersey City University
Guerline Octavius