Guerrero Enrique K.
Valley Center
Summary
Hello I am Enrique a 19 yr old college student, who is a friendly detail-oriented professional with experience as a member service representative at Planet Fitness, excelling in customer service and relationship building. Bilingual in Spanish and English, I effectively resolved member inquiries and complaints, enhancing satisfaction and retention. Proven ability to manage financial transactions and maintain accurate records. Working in a gym has given me the opportunity to develop my communication and problem solving skills. I am a highly motivated Individual who would love for an opportunity to join your company and continue growing my skills!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Race Volunteer
Run Club
Wichita, KS
10.2025 - Current
- Coordinated participant registration processes, ensuring accuracy and efficiency in data collection.
- Engaged with participants to provide information about race routes and event schedules.
- Assisted in volunteer recruitment efforts, promoting opportunities and encouraging community involvement.
Member Service Representative
Planet Fitness Gym
Maize, KS
08.2024 - Current
- Assisted members with inquiries regarding membership options and gym facilities.
- Resolved member complaints promptly, ensuring satisfaction and retention.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed member accounts while insuring confidentiality of member information,while ensuring accurate data entry and
Spanish Club Treasurer
Valley Central High School
Valley Center, KS
10.2022 - 05.2024
- Managed club finances, tracking income and expenses to ensure budget adherence.
- Developed financial policies that enhanced transparency and accountability within the club.
- Maintained meticulous financial records, ensuring compliance with school and club regulations.
Education
Bachelor of Science - Mechanical Engineering
Butler Community College
El Dorado, KS05-2026
High School Diploma -
Valley Center High School
Valley Center, KS05-2024
Skills
- Bilingual - Spanish & English
- Customer service
- Relationship building
- Financial transactions
- Attention to detail
- Time management
Certification
- ServSafe Certification
- Certification for Spanish (Global Seal of Biliteracy)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Race Volunteer
Run Club
10.2025 - Current
Member Service Representative
Planet Fitness Gym
08.2024 - Current
Spanish Club Treasurer
Valley Central High School
10.2022 - 05.2024
Bachelor of Science - Mechanical Engineering
Butler Community College
High School Diploma -
Valley Center High School