Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Guicela Ramirez

Tolleson,AZ

Summary

Proven track record in enhancing customer and student experiences, notably at Valleywise, by leveraging exceptional problem-solving abilities and computer proficiency. Excelled in curriculum planning and early childhood development, achieving significant improvements in learning outcomes. Skilled in creating positive environments and adept at managing high-stress situations, demonstrating a unique blend of technical and interpersonal skills.

Overview

11
11
years of professional experience

Work History

Guest Service Representative

Valleywise
02.2024 - Current


  • Promotes the flow of all patients/guests within the facility
  • Consistently works to determine guests' needs and seek resolution in order to provide an outstanding experience at the facility.
  • Greeted guests upon arrival by providing warm welcome.

Assistant Teacher

Kids Incorporated
01.2024 - 03.2024

Sales Associate

Macys
09.2013 - 02.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Childcare Assistant Teacher

Bright Ideas
02.2019 - 03.2020
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
  • Communicated regularly with parents about daily activities and behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Youth Care Worker

Southwest Keys
05.2018 - 05.2019
  • Evaluated needs of youth and outlined measures to address.
  • Completed clear and concise documentation of youth behavior and actions.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.

Education

Child Development

Maricopa Community Colleges - Phoenix College

Skills

  • Lesson implementation
  • Curriculum Planning
  • Age-Appropriate Activities
  • Early Childhood Development
  • Computer Proficiency
  • Problem-solving abilities
  • Program Leadership
  • Child Supervision

Additional Information

  • CPR AED All Ages
  • Fingerprint clearance card

Timeline

Guest Service Representative

Valleywise
02.2024 - Current

Assistant Teacher

Kids Incorporated
01.2024 - 03.2024

Childcare Assistant Teacher

Bright Ideas
02.2019 - 03.2020

Youth Care Worker

Southwest Keys
05.2018 - 05.2019

Sales Associate

Macys
09.2013 - 02.2024

Child Development

Maricopa Community Colleges - Phoenix College

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Guicela Ramirez