Guichard Fateus
North Miami,FL
Summary
Dynamic Produce Manager with proven expertise in inventory management and customer satisfaction. Skilled in optimizing workflows to reduce waste and enhance product quality.
Overview
6
6
years of professional experience
Work History
Produce Manager
Publix Grocery Store
03.2020 - 01.2026
- Oversaw daily inventory management to ensure optimal product availability and quality.
- Trained and mentored staff on proper handling and storage of produce items.
- Implemented efficient stocking procedures to reduce waste and improve product turnover.
- Coordinated with suppliers to maintain consistent supply of fresh produce.
- Analyzed sales data to adjust inventory levels based on seasonal demand trends.
- Ensured compliance with health and safety regulations in produce department operations.
- Developed merchandising strategies to enhance visual appeal and increase customer engagement.
- Resolved customer inquiries regarding produce quality, promoting satisfaction and loyalty.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Purchased produce following guidelines of marketing plan.
- Assisted customers with produce questions.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Priced produce to achieve margin and sales goals.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
Unarmed Security Guard
Urban Pathways
09.2019 - 01.2020
- Monitored premises to ensure safety and security for staff and residents.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to emergencies, providing assistance and coordinating with law enforcement.
- Documented incidents and prepared detailed reports for management review.
- Trained new security personnel on protocols and emergency response procedures.
- Developed strategies to enhance surveillance effectiveness across multiple facilities.
- Collaborated with local authorities to maintain community safety initiatives.
- Implemented process improvements that increased response efficiency during critical situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Education
Business
University of Southeast UPSEJ CINE INSTI.
HAITI,JACMEL10-2006
Skills
- Customer service
- Retail management experience
- Retail inventory management
- Produce washing
Timeline
Produce Manager
Publix Grocery Store
03.2020 - 01.2026
Unarmed Security Guard
Urban Pathways
09.2019 - 01.2020
Business
University of Southeast UPSEJ CINE INSTI.