Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guilanda Baptiste

Tamarac,FL

Summary

Hardworking and reliable person. I am focused on going above and beyond to support team and serve customers. I am ready to work with your amazing company and is offering top-notch abilities. lastly, I am definitely Motivated to continue to learn and grow as professional individual. I am also currently in school for medical assistant certification. I thrive to my fullest and is looking forward to new opportunities.

Overview

4
4
years of professional experience

Work History

Overnight Manager

Racetrac Corporation
03.2024 - Current
  • Supervised overnight operations to ensure seamless service delivery and customer satisfaction.
  • Trained and mentored staff on operational procedures and safety protocols.
  • Coordinated inventory management, optimizing stock levels for efficient workflow.
  • Implemented process improvements resulting in enhanced team performance and operational efficiency.
  • Resolved customer inquiries and issues promptly, maintaining high service standards overnight.

Front Desk Medical Receptionist

Aim Rehab Services
03.2022 - 06.2024
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties.
  • Greeted visitors promptly and professionally, directing them to appropriate personnel or departments.
  • Interacted with guests using professional, friendly customer service.
  • Organized digital and physical files in logical folder system.
  • Answered telephone calls to provide information, take messages and set up appointments.
  • Use microsoft office for most work
  • Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Beautician Diploma -

Boca Beauty Academy
Boca Raton, FL
08.2023

High School Diploma - undefined

Boyd H Anderson High School
Lauderdale Lakes, FL
06.2020

Skills

  • Word processing
  • Data entry
  • Document preparation
  • Multi-line telephone skills
  • Organizational skills
  • Computer proficiency
  • Documentation and reporting
  • Microsoft office proficiency
  • Multi-tasking
  • Strong leadership
  • Appointment scheduling
  • Greet visitors
  • Great customer communication

Languages

English, Fluent
French, Conversational

Timeline

Overnight Manager

Racetrac Corporation
03.2024 - Current

Front Desk Medical Receptionist

Aim Rehab Services
03.2022 - 06.2024

High School Diploma - undefined

Boyd H Anderson High School

Beautician Diploma -

Boca Beauty Academy

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Guilanda Baptiste