Guilherme Marcelino
Fort Lauderdale
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager's Assistant
Chant LLC
Fort Lauderdale, FL
01.2022 - 03.2026
- Created and maintained employee schedules to ensure adequate staffing levels and operational continuity.
- Executed payment transactions and updated accounts to maintain financial integrity.
- Developed and executed strategic marketing plans to promote events and attract target audiences.
- Cultivated strong personal relationships with clients to enhance trust and loyalty.
- Assisted in developing marketing materials to support promotional campaigns. Collaborated with team members to execute advertising strategies effectively. Supported market research efforts to identify target audiences and trends.
- Managed payroll submission procedures to guarantee compliance with company policies and regulations.
- Managed cash handling and inventory control responsibilities as key holder, supporting overall store performance and security.
- Executed final count procedures to ensure accuracy and completeness.
Front Desk Receptionist
Best Western
Hallandale Beach, FL
02.2021 - 03.2022
- Check-in / Check-out.
- Making reservations.
- Verifying/ update account information.
- Place or cancel bookings from direct customers.
- Resolves refund issues (customer complaints).
- Compile/provide reports on overall customer satisfaction.
- Working in a fast organized pace to make sure satisfaction.
- Answer all phone calls.
Front Desk Receptionist
Carlton Plaza Hotel
Poços de Caldas, MG
06.2018 - 11.2020
- Employment: June 2018 to Nov 2020
- Phone: +55 35 3722-3311
- Responsibilities: Checking guests in, answering phones, assisting guests with problems, maintain schedules and coordinate information amongst hotel staff and reservation.
- Related Fluent in English and Portuguese, Conversational in Spanish.
Education
High school diploma -
Colégio Dr. José Vargas de Souza
Poços de Caldas, MG11-2017
Skills
- Fluent in Portuguese
- Proficient in English
- Experienced with Microsoft Windows operating systems
- Skilled in Microsoft Outlook communication tools
- Guest service expertise
- Front office coordination
- Food service
- Barista skills
- Computer skills
Timeline
Manager's Assistant
Chant LLC
01.2022 - 03.2026
Front Desk Receptionist
Best Western
02.2021 - 03.2022
Front Desk Receptionist
Carlton Plaza Hotel
06.2018 - 11.2020
High school diploma -
Colégio Dr. José Vargas de Souza