Guilherme Martins
Hudson,MA
Summary
Dynamic team leader with proven strengths in customer service and task delegation. Skilled in training and mentoring staff to uphold company standards and enhance service quality.
Overview
5
5
years of professional experience
Work History
Lead Trainer
Smoothie King
Marlboro, Massachusetts
04.2024 - 02.2026
- Delegated tasks to team members and ordered for any given shift
- Ensured top-quality customer/food service was properly issued to any guests
- Coached staff on best practices for effective instruction delivery, enhancing overall training quality.
- Led in the preparation of ingredients and calculated proper preparation levels.
- Partnered with general manager and owners to apply and enforce company standards across restaurants, ensuring compliance and consistency.
- Delivered top, company standard, quality food/smoothies to customers
- Ensured cleanliness in all store areas daily.
- Collaborated with general manager to formalize new standards and update tasks, adapting to company changes for improved operations.
Cashier
Shaws Star Market
Hudson, Massachusetts
06.2022 - 12.2023
- Executed daily cleaning tasks to maintain store cleanliness and enhance customer experience
- Engaged with customers to address inquiries and provide assistance, fostering positive interactions
- Supported checkout operations by finalizing customer shopping orders, ensuring efficient transaction processing
- Assigned specific tasks to new team members to facilitate training and integration.
Cashier
Market Basket
Hudson, Massachusetts
06.2021 - 06.2022
- Assisted customers with inquiries regarding shopping needs and preferences
- Sorted and arranged groceries for optimal packaging and shelving.
- Maintained cleanliness standards in assigned area to promote a welcoming environment
- Finalized orders for a shopper
Education
Some College (No Degree) - Accounting And Finance
Quinsigamond Community College
Worcester, Massachusetts, MA05-2027
High School Diploma -
Hudson High School
Hudson, MA06-2025
Skills
- Training and mentoring
- Team leadership
- Team management
- Task delegation
- Effective communication
- Strategic planning
- Customer service
Languages
Portuguese
Native/ Bilingual
Timeline
Lead Trainer
Smoothie King
04.2024 - 02.2026
Cashier
Shaws Star Market
06.2022 - 12.2023
Cashier
Market Basket
06.2021 - 06.2022
Some College (No Degree) - Accounting And Finance
Quinsigamond Community College
High School Diploma -
Hudson High School