Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guilherme Pinheiro

Plymouth,MN

Summary

Accomplished Shift Leader with a proven track record at Panda Express, enhancing team productivity by implementing efficient task delegation and scheduling. Skilled in cash handling and conflict resolution, I consistently exceeded performance targets, ensuring customer satisfaction through effective problem-solving and a positive attitude. Demonstrated ability to lead with professionalism, fostering a cohesive and results-driven workplace culture. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence. Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

4
4
years of professional experience

Work History

Shift Leader

Panda Express
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Crew Member

McDonald's
04.2022 - 12.2022
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Carpet Cleaner

Chemdry
03.2021 - 03.2022
  • Operated in equipment safely and took care to watch out for children and pets.
  • Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
  • Exceeded performance targets consistently by delivering high-quality results that met or surpassed client expectations.
  • Streamlined carpet cleaning processes for faster completion times without compromising quality.
  • Continuously improved skills through training sessions, workshops, and certification courses related to the carpet cleaning industry.
  • Performed specialty treatments on stains.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
  • Provided exceptional service for each customer to achieve complete satisfaction.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Moved furniture weighing up to [Number] pounds to prepare homes for cleaning.

Education

No Degree -

Freedom High School
Orlando, FL
05.2023

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Team motivation
  • Training Assistance
  • Team Supervision
  • Conflict Resolution
  • Staff Supervision
  • Goal Setting and Tracking
  • Inventory Counts
  • Issue Resolution
  • Role Modeling
  • Daily workflows
  • Client Service
  • Client Support
  • Rules Enforcement
  • Multitasking
  • Multitasking Abilities
  • Professionalism

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Shift Leader

Panda Express
06.2023 - Current

Crew Member

McDonald's
04.2022 - 12.2022

Carpet Cleaner

Chemdry
03.2021 - 03.2022

No Degree -

Freedom High School
Guilherme Pinheiro