Guillermina Andrade
Newman,CA
Summary
Dynamic professional with extensive experience in healthcare and real estate, notably at Highland Hospital. Proven expertise in effective communication and real estate compliance, coupled with strong customer service skills. Adept at managing patient scheduling and ensuring regulatory adherence, contributing to seamless operations and enhanced patient experiences.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
Mario Juarez
Oakland, CA
03.2008 - Current
- Ensured compliance with state laws regarding real estate closings.
- Managed calendar and scheduled appointments for real estate agents.
- Analyzed title commitments and surveys for real estate collateral.
- Compiled financial information related to real estate transactions.
- Participated in community events related to real estate industry.
Nursing Assistant
Ally Home Care & Medical Staffing
Pleasanton, CA
05.2009 - 04.2025
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
ER Registration
Highland Hospital
09.2013 - 11.2016
- Register new pre-admitting and admitting patients into Epic System.
- Verify patient financials, print patient labels and print patient admission packet.
- Scan patients insurance verifications, pace sheet, admit form.
- Go patient room to introduce patient to the admission packet form to sign in, scan patient admission packets.
- Reception area: greeting patient, guidance/directions to families where their loved ones are located.
- Answer multi lines, page overhead staff, print hospital census sheet, close the main lobby.
Medical Record/Receptionist
Sutter Pacific Medical Foundation
San Francisco
03.2013 - 09.2013
- Register new pre-admitting and admitting patients into Epic System.
- Responsibilities included filling and retrieving charts, preparing patients charts for the next day.
- Print patient labels, prep new patient charts with new encounter forms.
- Pull charts for consolers, fax patient diagnosis forms, retrieve fax filled on charts.
- Answer phone lines, help front desk greeting patients, checking in and out.
- Collect co-payments, scheduling patient appointments, verify patients insurance status.
- Register new patient into electronic chart, scanned, attach patient chart information into their electronic chart.
- Fax, copy patient information, preparing schedule for next day.
- Organize tasks and perform duties efficiently.
Associate/Receptionist
Kindred Hospital
San Leandro, CA
01.2012 - 02.2013
- Register new pre-admitting and admitting patients into Medi-tech system.
- Verify patient financials, print patient labels and print patient admission packet.
- Scan patients insurance verifications, pace sheet, admit form.
- Go patient room to introduce patient to the admission packet form to sign in, scan patient admission packets.
- Reception area: greeting patient, guidance/directions to families where their loved ones are located.
- Answer multi lines, page overhead staff, print hospital census sheet, close the main lobby.
Appointment Coordinator: Pediatric Clinic
University Of Pacific
San Francisco, CA
03.2010 - 06.2011
- Responsibilities included answering phone lines, scheduling patients appointments.
- Greeting patients and notify all teaching assistance/students of arrivals.
- Check in and out patients, verify patient insurance status.
- Register new patient into EHR electronic chart, scanned, attach patient chart.
- Fax, copy patient information to EHR.
- Preparing schedule for next day, assign students, assistants, and faculty with patients on daily basis.
- Provide guidance/directions to students regarding their case presentation.
- Organize tasks and perform duties efficiently and accurately.
Medical Receptionist
Western Dental Orthodontics
06.2009 - 01.2010
- Scheduling patient appointments, checking in and out patients.
- Collects patient copayments, verifying patients insurance status.
- Filling and retrieving charts, preparing patients charts for next day.
- Seat patients in waiting room, register new patients into the system.
Education
University Of Pacific
San Francisco, CA06.2011
Health Care Administration Certificate -
Carrington College
San Leandro05.2009
Skills
- Medical terminology
- Real estate compliance
- Contract negotiation
- Customer service
- Time management
- Effective communication
- Dental terminology
- CPT/ICD-9 coding
- Filing
- Patient Billing & Collections
- Bookkeeping
- Health insurance processing
- Patient scheduling
- Dental insurance processing
- Multi-line telephones
- Business correspondence
- Typing (45 wpm)
- HIPAA regulations
References
- Mercy Navas, Manager, Sutter Pacific Medical Foundation, 3700 California St. Suite 4360, San Francisco, CA, 94118, (415) 600-6400
- Jacky, Supervisor, Office Team, San Francisco, CA, 95411, (415) 434-2429
- Emmanuel Boyd, Manager, University of Pacific Dentistry, 2155 Webster St., San Francisco, CA, 94115, (415) 929-6501
Languages
Bilingual: Spanish, English
Acquired Skills
- Medical terminology
- Medical Manager
- Dental terminology
- Word/Excel/PowerPoint
- CPT/ICD-9 coding
- Filing
- Patient Billing & Collections
- Bookkeeping
- Health insurance processing
- Patient scheduling
- Dental insurance processing
- Multi-line telephones
- Business correspondence
- Typing (45 wpm)
- HIPAA regulations
Timeline
ER Registration
Highland Hospital
09.2013 - 11.2016
Medical Record/Receptionist
Sutter Pacific Medical Foundation
03.2013 - 09.2013
Associate/Receptionist
Kindred Hospital
01.2012 - 02.2013
Appointment Coordinator: Pediatric Clinic
University Of Pacific
03.2010 - 06.2011
Medical Receptionist
Western Dental Orthodontics
06.2009 - 01.2010
Nursing Assistant
Ally Home Care & Medical Staffing
05.2009 - 04.2025
Real Estate Agent
Mario Juarez
03.2008 - Current
University Of Pacific
Health Care Administration Certificate -
Carrington College
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