Guillermina Olivares
Santa Ana,CA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Polite and attentive professional offering excellent customer service, organization and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
30
30
years of professional experience
Work History
Office Assistant
Health Care Agency
Santa Ana , CA
1994.06 - Current
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed inventory of office supplies and placed orders when needed.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted in the development and implementation of office policies and procedures.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Facilitated communication within the office and with external partners.
- Answered and directed phone calls to appropriate staff members.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed daily office operations and maintained a clean and efficient workspace.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Completed and mailed contracts, invoices or checks.
- Copied, sorted and filed records of office activities and business transactions.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Answered telephones, directed calls, and took messages.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA1991-06
training classes -
Psi Classes
Santa Ana, CASkills
- Administrative Support
- Supply Management
- Inventory Management
- Call handling
- Mail handling
- Customer Service
- Clerical Support
- Data Entry
- Mail distribution
- Filing and data archiving
- Professional and mature
- Medical Terminology
- Bilingual
Affiliations
- outgoing
- team player
- gardening
- sewing
Languages
Spanish
Professional
English
Professional
Accomplishments
- Employee of the Month in September 2014
References
References available upon request.
Timeline
Office Assistant
Health Care Agency
1994.06 - Current
High School Diploma -
Saddleback High School
training classes -
Psi Classes
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