Hi, I’m
Hieu Nguyen
Garden Grove,CA
Summary
With over 16 years of experience, I have diverse skills, including developing large-scale initiatives to effect system-wide change, overseeing program administration and operations, and providing direct care. With a proven track record, my work focuses on creating programs and initiatives to achieve equity for diverse populations in community health and healthcare systems. I excel at cross-sector partnerships, building authentic relationships with leaders and communities, and working with and in community to drive systems change. I am passionate about working with a multi-disciplinary team and thrive in multi-sector collaborative environments across systems and settings.
Overview
14
years of professional experience
Work History
Health Care AgencyOrange County, CA
Director of Office of Population Health and Equity
12.2020 - Current
Job overview
- Oversee all aspects of operations and department functions of the Office of Population Health and Equity (Office), develop an action and strategic plan for the Office, liaise with C-suite executives and leadership to identify strategic direction for the Office, and execute the agency's equity goals, and serve as the subject matter expert on health equity and community engagement for the agency, elected officials and executives.
- Secured nearly $23 million in grant funding from the Centers for Disease Control and Prevention to address health inequities in Orange County to launch the Equity in OC (EiOC) Initiative, a county-wide initiative to create a healthier, more resilient, and equitable Orange County.
- Oversee all aspects of the EiOC Initiative, including: developing and implementing an equitable grant-making framework, funding over 170+ community and grassroots organizations and community members to build their power and capacity, and building and maintaining positive partnerships with all community partners, elected officials, and systems leaders.
- Develop and implement an equitable community planning, engagement, and action framework to promote collective impact across community partners, programs, and systems.
- This resulted in the ongoing engagement of over 170+ organizations and community members to advance health equity. It additionally contributed to the formation of 7 population-specific collaboratives made up of over 80 organizations focusing on health equity issues of the Asian Pacific Islander, Black, Individuals with Disabilities, Latinx, Lesbian Gay, Bisexual, Transgender and Queer, Older Adults, and South Asian Middle Eastern and North African communities.
- Lead a matrixed team of staff, consultants, and community partners in developing and implementing the EiOC Initiative while ensuring the vision and coordination of all its workstreams to ensure transparency, cohesion, and data- and community-driven solutions.
- Support in developing equity metrics for COVID-19 and ensured metrics were met, leading to proportional COVID-19 outcomes in Orange County.
- Build strong relationships and partnerships with the agency's leadership team, Board of Supervisors, and community stakeholders. This contributed the Board of Supervisors passing a Resolution Declaring Racism and Inequity as a Public Health Crisis and the creation of the Office of Refugees and Immigrant Affairs.
Mind OCOrange County, CA
Director of System of Care
09.2019 - 12.2020
Job overview
- Managed all aspects of cross-sector private and public partnerships and collaborations strategy to transform the mental health system in Orange County as part of the Be Well Orange County Blueprint.
- Spearheaded cross-sector partnerships from diverse sectors to identify challenges, devise action plans, and create performance metrics for shared accountability of all result areas.
- Collaborated with cross-sector partners to effectively manage change and provide support through the change process by implementing an effective communication plan and reporting progress at all levels.
Viet Rainbow of Orange CountyOrange County, CA
Executive Director/Founder
01.2012 - 11.2020
Job overview
- Applied and obtained the organization's 501(c)(3) non-profit tax-exemption status, making it the only Vietnamese American LGBTQ organization with the status in the country.
- Established the organization's vision, mission, and goals to address the unmet social support and advocacy needs of Vietnamese American LGBTQs in Orange County and throughout the country.
- Served as a volunteer Executive Director, assuming responsibility for the organization's administration, management, and operations. Developed and wrote successful grants, securing over $200,000 in grant funding from The California Endowment, Edison, Gay Asian Pacific Alliance, NQAPIA, and Union Bank.
- Received the Community Engagement Award from the National Queer Pacific Asian Islander Alliance in recognition of the organization's outstanding contribution to the community.
Special Services for Groups-APAIT DivisionOrange County, CA
Director of Clinical Services and Operations
05.2018 - 09.2019
Job overview
- Oversaw all aspects of operations and clinical delivery, developed policies and procedures to ensure effective and quality service delivery, managed all contracts and grants to ensure deliverables, supervised a multi-disciplinary team, and provided strategic direction and business development for the organization.
- Secured $2 million in funding from the Substance Abuse and Mental Health Services Administration, served as one of the principal investigators for the grant, developed a clinical delivery model, and executed an evidence-based program resulting in over 100 individuals experiencing positive clinical outcomes in the first year.
- Ensured data collection, reporting, and quality assurance functions for all mental health, HIV/AIDS care, STI testing and support services, and outreach and engagement contracts, resulting in an increase in contract funding by $200,000 after year one of leading the organization.
- Expanded on existing partnerships and built new partnerships to ensure the needs of the communities served are met and increased organizational opportunities to expand its services, leading the organization to receive its first contract ever to provide mental health outreach and education to the lesbian, gay, bisexual, transgender, and queer community.
L.A. CARE Health PlanLos Angeles, CA
Manager of Strategic Initiatives
01.2014 - 05.2018
Job overview
- Managed and supervised a diverse team of staff, developed and provided cultural competency trainings, and engaged with community partners to address emerging healthcare issues, regulations, and State policies through successful development and implementation of the Provider Continue Education Department, Palliative Care Program, Transgender Health Program, and Behavioral Health eManagement Provider Incentive Program.
- Managed the Provider Continuing Education Department, overseeing the delivery of quality improvement trainings to the agency's provider network by achieving a 500% increase in continuing education programs in the first year and securing a 6-year reaccreditation status instead of 4 years.
- Created the Transgender Health Program by developing tailored case management and utilization management programs and workflows to meet the specific care needs and delivery of the transgender community, resulting in the organization serving over 200 members within the first two years of program implementation.
- Designed and launched the Palliative Care Program, which involved establishing new contracts and scope of work with over 50 palliative care providers to ensure member coverage across Los Angeles County.
- Designed the clinical and triaging flows for the Behavioral Health eManagement Provider Incentive Program, collaborated with platform developers to build out the technology and ensured seamless integration of the platform into providers' electronic medical records, conducted provider engagement meetings and visits to ensure the enrollment of 100 providers to participate in the pilot phase, and managed the implementation and ongoing monitoring of the program.
- Served as a member of the grant development team that secured a $15 million Clinical Practice Transformation Grant from the Center for Medicare & Medicaid Services.
County of Orange Health Care AgencyOrange County, CA
OC ACCEPT Program Manager
01.2010 - 01.2014
Job overview
- Managed daily program operations, consulted with leadership on the program's implementation and strategy, managed and provided staff supervision, and facilitated clinical case conferences to ensure quality care.
- Administered an operational budget of $1.4 million and established an evaluation plan to assess program effectiveness, culminating in an additional $1 million in funding for an additional next three years.
- Pioneered the development and execution of the first county-led behavioral health program supporting the Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) community and their loved ones, resulting in over 300 individuals enrolled within the first year.
- Provided therapeutic services, including crisis intervention, individual and group therapy, treatment planning, and customized interventions to enable participants to achieve successful recovery.
- Demonstrated results of improved quality of life and mental health of program participants resulted in the program becoming a permanent part of the delivery system of the Orange County Health Care Agency.
Education
Chapman University-Brandman System, Irvine, CA
MBA
08.2018
California State University, Long Beach, Long Beach, CA
Master of Arts from Social Work
05.2008
University of California, Irvine, Irvine, CA
Bachelor of Arts from Psychology
05.2006
Skills
- Strategic Partnerships
- Community Engagement
- Operations Management
- People and Change Management
- Organizational Development
- Strategic and Action Planning
- Systems and Upstream Thinking
Leadership Fellowship
- Health Equity Awakened Leadership Institute, Human Impact Partners, Oakland, CA, 2022
- Project Lift-Emerging Behavioral Health Leaders, SAMHSA, Washington D.C., 2015
- Addressing Health Disparities Leadership Program, National Council on Behavioral Health, Washington D.C., 2014
Licensure And Education
- Licensed Clinical Social Worker (#28147), Board of Behavioral Sciences, CA, 2012
- Master of Business Administration, Chapman University-Brandman System, Irvine, CA, 2018
- Master of Social Work, Gerontology, California State University, Long Beach, Long Beach, CA, 2008
- Bachelor of Arts, Psychology, University of California, Irvine, Irvine, CA, 2006
Languages
Vietnamese
Limited
Certifications
- Diversity, Equity, and Inclusion Certification, 2023, University of Cambridge Judge Business School, Online
Awards
- California Conference for Equality and Justice’s 30th Annual Gene Lentzner Human Relations Awards, November 2018
- Orange County’s 30 Most Influential People of 2014 Issue, OC Weekly, March 2014
- Emerging Leaders, Office of State Senator Lou Correa & Orange County Asian and Pacific Islanders Community Alliance, June 2013
References
References available upon request.
Timeline
Director of Office of Population Health and Equity
Health Care Agency
12.2020 - Current
Director of System of Care
Mind OC
09.2019 - 12.2020
Director of Clinical Services and Operations
Special Services for Groups-APAIT Division
05.2018 - 09.2019
Manager of Strategic Initiatives
L.A. CARE Health Plan
01.2014 - 05.2018
Executive Director/Founder
Viet Rainbow of Orange County
01.2012 - 11.2020
OC ACCEPT Program Manager
County of Orange Health Care Agency
01.2010 - 01.2014
Chapman University-Brandman System
MBA
California State University, Long Beach
Master of Arts from Social Work
University of California, Irvine
Bachelor of Arts from Psychology
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