GUILLERMO A CARRILLO
Summary
Significant experience and an extensive record of accomplishments provide excellent qualifications in OPERATIONS, SAFETY and GENERAL MANAGEMENT. Possess outstanding interpersonal and communications abilities, interfacing easily with individuals at all organization levels and from diverse backgrounds and disciplines. Utilize a hands-on management style, creating an environment in which others grow and prosper. Excel at building a motivated staff blending strong team-oriented personalities, resulting in loyalty and stability. Train and motivate a staff to meet and/or exceed short and long range goals. History of dependability, outstanding work ethic and integrity.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Survivor Relations Insurance Professional II
USAA Insurance
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
OPERATIONS MANAGER
FedEx Express
12.1987 - 12.2020
- Manager at FedEx station 3340 Phoenix, Az. Some of my past experiences includes both AM and PM operations at the Tempe station 8210 S Hardy dr. Tempe, AZ. North Las Vegas station 1121 W Cheyenne Ave North Las Vegas. I also have 20 years of experience in the PHOENIX market as a courier, dispatcher and Operations Manager, 33 years of FedEx experience.
Education
BSB/MGT - BUSINESS MANAGEMENT, AA LIBERAL ARTS
UNIVERSITY OF PHOENIX
10.2000
Skills
- FedEx internal systems proficiency
- Proficient in USAA Guidewire ClaimCenter
Accomplishments
Responsible for managing 30 employees in a time sensitive environment.
Customer service for over 40 years,
Certification
Licensed insurance adjuster
Key Strengths include
- Utilize creativity to implement new process resulting in greater efficiency and reduce cost.
- Strong leadership and communication skills used to help coach, train, motivate and build team members as a cohesive and highly productive unit.
- Trained mentor and helped develop several team members through the FedEx management AIM program.
- Collaborate across teams to share information and coordinate with Dispatch on new ideas on a regular basis
Languages
Spanish
Native or Bilingual
Timeline
Survivor Relations Insurance Professional II
USAA Insurance
09.2023 - Current
OPERATIONS MANAGER
FedEx Express
12.1987 - 12.2020
BSB/MGT - BUSINESS MANAGEMENT, AA LIBERAL ARTS
UNIVERSITY OF PHOENIX
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