Work Preference
Summary
Overview
Work History
Education
Timeline
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Tonya Beserra

Surprise,AZ

Work Preference

Job Search Status

Networking only

Desired Job Title

Survivor Relations Representative IINon-Injury Sr, Auto Claims AdjusterClosing Specialist IIMember Debt Representative II

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Surprise, AZ, USPhoenix, AZ
Open to relocation: Yes

Salary Range

$1/yr - $100000/yr

Important To Me

Work-life balanceCareer advancementHealthcare benefitsWork from home optionCompany CultureFlexible work hoursPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Overview

20
20
years of professional experience

Work History

Survivor Relations Representative II

USAA Federal Savings Bank, Phoenix AZ
01.2024 - Current
  • Helps members who have lost a loved one manage financial affairs, settle accounts, and understand their options after a death. Assisted approximately 20 to 30 members on a daily basis.; as providing support and guidance during this difficult time. Offering information regarding processes related to life insurance, annuities, and other USAA accounts
  • Maintained accurate records of customer interactions and transactions.
  • Provided support in resolving customer service issues efficiently.

Non-Injury Sr, Auto Claims Adjuster

USAA Federal Savings Bank, Phoenix AZ
01.2023 - 01.2024
  • Determine and investigate coverage and liability. Evaluate and investigated over 100+ auto claims in 2023 and 2024 and decided whether insurer should pay claim. Negotiated and settled auto claims, including comprehensive (e.g. theft, fire) collision (e.g. Minimum policy limits coverage determination/issue, attorney representation) Negotiate liability (i.e. claimant or adverse carrier) for comparative negligence identify coverage concerns review prior to loss history

Closing Specialist II

JPMorgan Chase, Phoenix AZ
01.2020 - 01.2022
  • Prepare and verify documents for loan closing by following all applicable state, federal, and regulatory requirements. Ensure closing file compliance with internal requirements. Examine FHA conventional mortgage documents to check accuracy and quality control. Review, calculate, and ensure wires balanced before formulating closing documents. Audit loan files and review signed settlement documents for accuracy. Coordinated closing packages and prepared 300+ loans documents each month with accuracy.

Member Debt Representative II

USAA Federal Savings Bank, Phoenix AZ
01.2015 - 01.2020
  • Coordinated with members to streamline payment schedule according to guidelines and standards. Performed member needs assessments to identify reason for delinquency and deliver appropriate solutions. Managed information of Company Staff Agency (CoSA) products, administrations, and procedures. Utilized negotiation and problem-solving skills to assist customers with paying the debt. Delivered effective customer service and maintained integrity with consumers in order to build rapport and trust.
  • Managed debt recovery process in compliance with FDCPA, State, and Bankruptcy Laws, Fair Credit Reporting Act, and Fair Debt Collection Practices Act.
  • Ranked valuable employee in 2018 for negotiating satisfactory payment arrangements with customers and conveying suitable all-encompassing counsel regarding arrangements.
  • Assisted clients with account inquiries and service requests, ensuring timely resolution and customer satisfaction.

Education

Master of Business Administration -

Grand Canyon University
Phoenix, AZ
01.2019

Bachelor of Science - Business Administration

Grand Canyon University
Phoenix, AZ
01.2017

Associate of Science - Accounting

Highland Community College
Freeport, IL
01.2014

Timeline

Survivor Relations Representative II

USAA Federal Savings Bank, Phoenix AZ
01.2024 - Current

Non-Injury Sr, Auto Claims Adjuster

USAA Federal Savings Bank, Phoenix AZ
01.2023 - 01.2024

Closing Specialist II

JPMorgan Chase, Phoenix AZ
01.2020 - 01.2022

Member Debt Representative II

USAA Federal Savings Bank, Phoenix AZ
01.2015 - 01.2020

Bachelor of Science - Business Administration

Grand Canyon University

Associate of Science - Accounting

Highland Community College

Master of Business Administration -

Grand Canyon University

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