Guillermo Dunstan-Diaz

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• Coached students on individual level with patience and positive reinforcement.
• Teach theoretical and practical components of phlebotomy, preparing students for certification exams.
• Deliver hands-on training to students in performing venipunctures, capillary blood draws, specimen labeling, and patient care techniques.
• Ensure students adhere to safety and hygiene protocols and provide feedback to help improve their skills.
• Monitor and evaluate students' progress through assessments, and practical demonstrations.
• Making sure classroom had full stock of supplies by ordering supply's, taking inventory, restocking.

• Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
• Perform venipunctures, skin punctures, and specimen collection for lab analysis in a busy clinical setting.
• Manage the proper labeling, processing, and transportation of specimens to the lab.
• Interact with patients to explain procedures, ensure comfort, and answer any questions.
• Handle high-volume specimen collection, including blood, urine, and other bodily fluids for testing.
• Maintain a clean and organized work environment and adhere to OSHA and TJC control protocols.

• Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
• Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
• Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
• Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
• Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
• Collected fluid or tissue samples by using appropriate collection procedures in microbiology.