Guillermo Gonzalez
Bloomfield
Summary
Professional customer service leader prepared to drive improvements in client interactions and team performance. Background in customer service operations and implementing practical solutions. Known for fostering team collaboration and flexibility in dynamic settings. Skilled in problem-solving and relationship-building.
Overview
6
6
years of professional experience
Work History
Lot Attendant/Valet Parking Attendant
Honda
05.2022 - Current
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Military Police Officer
U.S. Army National Guard
05.2019 - Current
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Provided emergency response security, eliminating hazards and potential dangers.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
Delivery Truck Driver
Shiyana Distributors
07.2021 - 05.2022
- Handled 100% of clients payment processes and invoices for business customers.
- Organized all shipping paperwork and documented customer payments to keep records accurate and current.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
Valet and mechanics assistant
Ajar Autobody
06.2019 - 06.2020
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Maintained customer and vehicle records, working with both hard-copy service records and computerized data.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NJAssociate of Science - Criminal Justice
Bergen Community College
Paramus, NJ12.2024
Skills
- Product and Service Sales
- Customer Service and Engagement
- Cash Handling
- Time Management
- Emergency Preparedness
- Operational Planning
Additional Information
Currently pursuing an Electrician certificate out of Hohokuas trade school (Estimated graduation date 08/2025)
Timeline
Lot Attendant/Valet Parking Attendant
Honda
05.2022 - Current
Delivery Truck Driver
Shiyana Distributors
07.2021 - 05.2022
Valet and mechanics assistant
Ajar Autobody
06.2019 - 06.2020
Military Police Officer
U.S. Army National Guard
05.2019 - Current
High School Diploma -
Bloomfield High School
Associate of Science - Criminal Justice
Bergen Community College
Similar Profiles
Marissa TrappMarissa Trapp
Production Associate at HondaProduction Associate at Honda
Cody CastleCody Castle
Production Worker (Adecco) at HondaProduction Worker (Adecco) at Honda
Aditya BhargavAditya Bhargav
Service Technician at HondaService Technician at Honda
Jessica AleshireJessica Aleshire
Gifted and Talented Coordinator at Bloomfield School DistrictGifted and Talented Coordinator at Bloomfield School District
Andrew HunhoffAndrew Hunhoff
Summer Camp Counselor at Wayzata Community ChurchSummer Camp Counselor at Wayzata Community Church