Guillermo Hernandez

Company Overview: Prime Technical Services, Inc. is a Veteran-Owned Small Business that specializes in connecting top-tier talent with opportunities in IT, cybersecurity, and technical services. The company provides IT, engineering, and professional services to government and Fortune 500 companies across the United States. Prime Technical Services is dedicated to high service standards and exceeding customer expectations.

• Connects top-tier talent with opportunities in IT, cybersecurity, and technical services.
• Provides IT, engineering, and professional services to government and Fortune 500 companies.
• Dedicated to high service standards and exceeding customer expectations.

Engaged in direct community outreach to educate individuals on water consumption, its environmental and health implications, and the benefits of water purification systems at home.

• Conducted on-site assessments, provided personalized recommendations, and promoted complementary household products to enhance overall customer well-being.
• Conducted door-to-door outreach and educational sessions, explaining the impact of water consumption and the advantages of purification systems.
• Performed on-site water quality tests, analyzed results, and provided data-driven recommendations tailored to customer needs.
• Built strong customer relationships through consultations, follow-ups, and cross-promotion of related household products, driving engagement and sales.

Managed bar operations and event setups in an upscale club environment, ensuring seamless service and exceptional member experiences.

• Maintained inventory accuracy, handled cash transactions, and organized dining areas and event spaces to meet club standards.
• Focused on optimizing efficiency, promoting premium offerings, and delivering high-level customer service.
• Oversaw bar operations, expertly crafted a diverse range of cocktails and specialty drinks and demonstrated an in-depth knowledge of wines to provide recommendations tailored to members' preferences.
• Conducted nightly inventory audits to track consumption and minimize waste.
• Assisted in organizing and setting up various club spaces, including restaurants and event venues, by arranging tables, chairs, and necessary equipment for seamless member experiences.
• Managed cash bars during special events, handling transactions accurately while providing exceptional service and upselling premium beverages.

Oversaw daily restaurant operations, ensuring high-quality food presentation, efficient service, and sanitation and safety standards compliance.

• Managed inventory, collaborated with staff to meet customer needs, and maintained financial accuracy through precise transaction handling and record-keeping.
• Led a team of servers and bartenders to deliver exceptional dining experiences, ensuring timely service, strict adherence to food safety protocols, and consistently high customer satisfaction.
• Managed inventory restocking, including alcohol, beverages, and frozen products, ensuring food presentation met quality standards and swiftly resolved customer concerns.
• Handled daily financial transactions precisely, balancing receipts, maintaining detailed records, and enforcing strict internal controls for financial accuracy and compliance.