Guillermo Leal
SAN ANTONIO,TX
Summary
*Eager to leverage expertise in customer relationship management and persuasive communication as a Sales Rep; brings a proven track record of achieving sales targets and enhancing customer satisfaction, ready to contribute to company growth and success.
*Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
*Well-regarded Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 4 years' experience to take on new position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Microsoft Certified Advisor
Best Buy
San Antonio, TX
04.2023 - 06.2024
- Provided expert guidance to customers on Microsoft products, ensuring informed purchasing decisions and customer satisfaction
- Achieved target sales goals for Samsung products, contributing to departmental performance.
- Built and maintained relationships with clients to provide ongoing support.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Sales Advisor
Best Buy
San Antonio, TX
09.2021 - 04.2023
- Advised customers on selecting appropriate laptops and mobile phones to meet their individual needs and preferences.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Education
High School Diploma -
Stone Coast Academy
Miami, FLSkills
- Mentored new employees
- Communication
- Sales
- Active listening
- Leadership qualities
- Teamwork
- Initiative
- Customer Service
- Computer
- Product knowledge
- Relationship Building
- Training and mentoring
- Presentations and public speaking
- Research abilities
- Client Engagement
- Compliance requirements
- Attention to Detail
- Critical Thinking
Certification
- Samsung
- Best Buy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Microsoft Certified Advisor
Best Buy
04.2023 - 06.2024
Sales Advisor
Best Buy
09.2021 - 04.2023
High School Diploma -
Stone Coast Academy