Ali Aleasawi

• Significantly reduced return erosion from -15% to -4% YoY by ensuring customers received the right solutions during the buying process.
  
• Led the micro-market and territory in achieving a remarkable increase in Microsoft 365 attachment and sales, from a 10%-13% monthly average to a consistent 18%-25%, resulting in a 113% overall sales boost.
  
• Spearheaded the Windows department at Best Buy, collaborating with advisors from multiple stores to provide accurate information and exceptional customer experiences.
  
• Prioritized team balance and morale, resulting in team members achieving substantial increases in sales revenue and attach rates, ranging from 40% to 95%.
• 
  

As a Sales Advisor at Best Buy, consistently provided exceptional customer service while achieving impressive sales results.

• Dedicated to assisting customers in making informed purchasing decisions, ensuring satisfaction, and contributing to store success.
• Achieved sales targets comparable to full-time and senior employees in just 1 year and 6 months, leading to promotion as Microsoft Advisor.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations

• As a Consultant Agent at Geek Squad, delivered exceptional customer service and achieved significant milestones in a few short months.
• Committed to technical expertise, unwavering dedication to customer satisfaction, and a growing interest in tech support, development, and artificial intelligence engineering.
• Driven to make a substantial impact not only in my career but also in the lives of my clients.
• Balancing 30+ clients at a time in a fast paced and demanding environment while also maintaining composure and professionalism
• Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels
• Configured and tested new software and hardware
• Configured hardware, devices, and software to set up work stations for employees

• One year of hands-on experience as an Alignment Technician in the automotive industry, cultivating technical expertise and problem-solving skills.
• Proficient in innovative problem-solving, especially in unconventional situations requiring resourcefulness.
• Demonstrated ability to adapt and optimize processes efficiently.
• Handled a minimum of 20 vehicles within a day doing alignments.

• Awarded Seal of Biliteracy
• Awarded I.B. Completion Diploma
• Awarded Cord Cum Laude graduate
• 3.6 GPA
• Ranked in Top 25% of class
• Extracurricular Activities: Wrestling, Baseball, Robotics, Science Olympiad

• Research Project: Tunisia and the culture of food, "Well made food consistent to that of the culture"
• Research Project: The Tragedy of the Concorde, "Very well written and in depth with only a few minor inconsistencies'