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I am a highly skilled and dedicated Data Analyst and IT
Assistant with a passion for leveraging data to optimize retail operations. With a strong background in managing and analyzing data using Microsoft Dynamics 365, I thrive in roles where I can contribute to data-driven decision-making processes.
Throughout my career, I have demonstrated expertise in organizing and maintaining large datasets, ensuring data accuracy and integrity. My proficiency in utilizing Microsoft Dynamics 365 allows me to efficiently sort data, provide categories and PCT codes, create vendor products, and generate insightful reports. I am adept at analyzing retail data to identify trends, patterns, and actionable insights that drive strategic decision-making, particularly in areas such as product assortment planning, pricing strategies, and inventory management.
Collaboration is a key aspect of my work style, and I enjoy collaborating with cross-functional teams to understand their data requirements and provide valuable support. I am known for my strong attention to detail, ensuring data quality through regular data quality checks and implementing effective data governance practices.
As a proactive professional, I constantly seek opportunities to enhance data processes, tools, and systems to optimize efficiency and productivity. My strong analytical mindset, coupled with advanced skills in Microsoft Excel , allows me to manipulate and analyze complex data sets effectively.
With a solid understanding of the retail industry and its key performance indicators (KPIs), I am committed to contributing to the success by applying my expertise in data analysis and Microsoft Dynamics 365 to optimize retail processes and support data-driven decision-making.
Overall, I bring a combination of technical proficiency, analytical skills, and a deep understanding of the retail industry to drive actionable insights and improve business outcomes. I am excited to contribute to Your company continued success in the retail industry by leveraging my expertise and passion for data analysis.

Experienced software engineer and technical writer specializing in the Microsoft ecosystem, with a proven track record of developing comprehensive guides, automating documentation processes, and enhancing user engagement through technical support and content development. Adept at collaborating closely with cross-functional teams to deliver high-quality technical solutions that improve end-user experience.

20+ years’ Help Desk/customer support experience supporting software, hardware or networking issues and determining whether the cause was software, server, client, network, OS or hardware related.16 years’ experience in the finance/investment industryOutstanding customer service skills. A true customer service professional. Excellent communication skills, both written and verbal

Dynamic IT professional with a proven track record at Connection, excelling in technical support and system analysis. Expert in Active Directory and Microsoft Azure, I enhance user satisfaction through effective problem resolution and empathetic service. Achieved a significant reduction in incident rates, showcasing my commitment to operational excellence and user advocacy.

Sabastian Baghdassarian

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Microsoft Certified Advisor

Clerical Assistant

Appliance Repair Cadet

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Bachelors of Art - English

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Microsoft Certified Advisor

Clerical Assistant

Appliance Repair Cadet

Bachelors of Art - English

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